Client Systems Administrator

Job Description

Responsibilities

• Collaborate with Systems Administration team to manage Salesforce configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Maintain user and license management including new user set up/deactivation, roles, profiles, and permissions
• Deliver data management to improve Salesforce data quality, implementing rules and automation as needed
• Proactive system maintenance including Security Reviews, Data Importing and quality checks.
• Communicate platform changes to the end users and stakeholders
• Identify and gather requirements from users and stakeholders, proposing technical solutions to developers.
• Thorough testing of all aspects of system fixes and enhancements to include functionality, use cases, scenarios and user interactions
• Assist in managing integrated system applications including but not limited to; Conga, Call Center App
• Monitor and respond to user support tickets
• Attend ongoing education classes for Salesforce administrators

Qualifications

Requirements:

• Strong Salesforce product knowledge with at least 2+ years of hands-on experience
• Salesforce certification is desired, but not required.
• Proficient in Microsoft Excel, Word, Outlook, and SharePoint
• Effective time management skills
• Strong written and verbal communication skills
• Outstanding ability to effectively organize and maintain data integrity
• Experience in change management
• Excellent relationship-building skills
• Ability to collaborate interdepartmentally at all levels
• Willingness to travel periodically within Colorado or Wyoming

EOE, including disability/vets

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

This position will remain posted for a minimum of three business days from the date posted or until sufficient/appropriate candidate slate has been identified.

Compensation and Benefits:

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

Compensation:

The base salary compensation range being offered for this role is $60,000-$65,000 USD per year.

This role is also eligible for an annual short-term incentive bonus.

Company Benefits:

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
• Retirement Benefits: Contributory Pension Plan and Savings Plan (401k). All Level 38 and more senior roles may also be eligible for non-qualified Deferred Compensation and Deferred Savings Plans.