Client Systems Engineer

About BeyondTrust

BeyondTrust is the worldwide leader in intelligent identity and access security, empowering organizations to protect identities, stop threats, and deliver dynamic access to empower and secure a work-from-anywhere world. Our integrated products and platform offer the industry's most advanced privileged access management (PAM) solution, enabling organizations to quickly shrink their attack surface across traditional, cloud and hybrid environments. 
Learn more at www.beyondtrust.com. 

Job Summary

As a Client Systems Engineer, you will be expected to support the IT Service Desk with internal IT incidents, while taking a role in the design, implementation and administration of IT systems and projects to meet the goals of the global IT department. You will report to the Client Systems Manager, with a clear progression path to develop your career.

Essential Duties and Responsibilities 

• Excellent communication skills with the ability to convey ideas and offer IT solutions to colleagues at all levels
• Provide escalation support to members of the Service Desk team, and frontline support when needed
• Create and maintain documentation as it relates to all aspects of the client services provided
• Ability to install, monitor, maintain, support and test all hardware and software within the business
• Troubleshoot all IT incidents within the specified Service Level Agreements
• Accomplish organizational goals by accepting ownership for new and different incidents; explore opportunities to add value
• Where necessary, liaise with 3rd party vendors for maintenance and support
• Protect organization's value by keeping information confidential
• Plan and coordinate the design, installation and connectivity of computer and network systems to ensure the stable operation of the BeyondTrust’s IT assets
• Lead project implementations, coordinate and prioritize project tasks, manage timelines and budgets, maintain project plans, and communicate status to clients, project sponsors and senior management.

Requirements

• Minimum 2 years’ experience in a similar role
• Expert understanding of Windows 10 operating systems
• Advanced understanding of Active Directory and Group Policy
• Advanced understanding of Office365
• Ownership and delivery of onsite projects
• Willingness to work flexibly in response to changing organizational requirements
• An understanding of IT trends and capabilities
• Approachable with good interpersonal skills and the ability to interact effectively with colleagues at all levels
• MacOS support experience

Desirable Skills but not Required

• Microsoft Intune / Endpoint Manager experience
• iOS and Android OS support experience
• Systems management appliance experience (SCCM, KACE, Syxsense, JAMF, or equivalent)
• Experience working with endpoint security technology
• PowerShell scripting experience
• Microsoft Associate or Expert level certification
• ITIL Foundation certificate or above

A Note on Covid-19

It’s paramount that you feel safe and secure throughout our hiring process and, if successful, as you onboard into the business. In response to the current Covid-19 pandemic, whilst the majority of our offices remain open, we are recommending that our employees work from home where possible. All of our interviews are taking place virtually over Microsoft Teams or Zoom and we are onboarding all-new global hires on a remote basis.

We understand that the world of work is evolving and we are a company that prides itself on our adaptability and ability to provide an inclusive and flexible environment that embraces all team members regardless of whether they are based in one of our offices or at home.

BeyondTrust is an EEO/AA/Disability/Vets Employer and an equal opportunity employer, offering a competitive salary with excellent benefits. We welcome all candidate applications who meet the minimum qualifications listed above.

What truly makes BeyondTrust special are the people – people who keep the culture strong and make working here exciting, rewarding, and ultimately fun!

Search @beyondtrust and #beyondtrustlife on Twitter and LinkedIn to find out more.