Client Technical Support Analyst
Job Description
Job Summary
The CTS Analyst provides hardware, software, and application support for Windows and Mac devices and conducts desktop and laptop imaging and software deployment. In addition, this role will respond to and solve customer support incidents using appropriate ITSM tools and processes.
Duties & Responsibilities
- Provide hardware, software, and application support for Windows and Mac devices
- Conduct desktop and laptop imaging and software deployment
- Respond to and solve customer support incidents using appropriate ITSM tools and processes
- Assist in ensuring all F&G end user systems are compliant with required security standards
- Follow Standard Operating Procedures for desktop virtualization environments
- Follow F&G desktop related testing strategies and document results
- Diagnose and troubleshoot problems with the virtualization desktop environment
- Review, test, and deploy various software and application related updates through various deployment mechanisms and systems
- Support IT infrastructure project tasks and continue ongoing support as assigned
Experience & Education Requirements
- Associate’s Degree (preferred emphasis in Computer Science or MIS) or equivalent experience
- In-depth understanding and working knowledge of desktop operating systems
- Understanding of desktop virtualization concepts and strategies
- 0-3 years of experience working within an IT organization in the financial services industry
Preferred Requirements
- Understanding of VMware virtualization with a focus on VDI
- Understanding of application virtualization and application streaming concepts and strategies
- Experience delivering VDI to various types of endpoint devices
- Experience integrating and supporting Microsoft Windows in a VDI environment
- Solid technical background in desktop support on a Microsoft Windows network
- Solid knowledge of laptop, desktop, and peripheral hardware
- Solid knowledge of various incident ticketing systems
Skills & Abilities
- Strong customer service skills
- Organizational, communication, and time management skills
- Interpersonal and presentation skills for interacting with team members and business units
- Analytical, problem solving, and decision-making skills
- Ability to work in a team environment
#LI-Remote #LI-MB1
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life’s unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA 2022 – 2023
2Des Moines Register Top Workplaces 2018 – 2022
Notice for all Applicants who are California residents under the California Privacy Rights Act. Please click here to review the policy.
Explore More
Date Posted
05/01/2023
Views
7