Client Trade Support

About the Position

We’re looking for a Client Trade Support team member to help support and grow Jane Street’s client-facing trading businesses. Specifically, you will assist our low-touch equities and options businesses in various ways, including:

• Monitoring the real-time health of our client-facing trading infrastructure 
• Working with trading desks and technologists to understand and react to issues that arise throughout the day
• Working with developers to identify and prioritize internal and external projects that enhance our offering 
• Shepherding new counterparties through the onboarding process
• Acting as the first point of contact for a wide range of client issues, including technical questions, real-time order handling, clearing and settlement inquiries, data queries, and general troubleshooting

About You

• 2+ years of experience in electronic equity or options execution
• Comfortable operating in a Unix environment
• Possess a customer service mindset with strong client-facing skills and experience
• Experienced with installing, administering, and supporting FIX connectivity and related applications
• Hold a sense of responsibility, ownership, and urgency for the work you do
• Able to perform and prioritize under pressure
• Organized with excellent attention to detail 
• Thrive in a team-centric environment

If you're a recruiting agency and want to partner with us, please reach out to [email protected].