Client Training Administrator

The mission of a Training Administrator at Syndigo is to instill platform comprehension and confidence amongst our clients and employees by reviewing what was purchased, setting up their account, and sending targeted training programs and resources. You will partner with the Training and Enablement Training team to share effective trainings to the appropriate audiences, as well as partner with Syndigo peers to identify learning opportunities and trends to improve the customer experience.

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Own Salesforce cases from start to finish- guiding customers through the self-paced learning journey by offering them multiple resources to learn and adopt our platform.
• Identify channels to drive self-service training usage with our existing in-app tools- including Syndigo University, Help Center, Training Workshops, and other areas.
• Serve as a consultant/collaborator to the Training and Implementation teams to consistently improve upon training programs for clients, with the goal of driving platform comprehension and confidence, and the goal of building their content right from the beginning (Adoption and Utilization = renewals and growth)
• Help troubleshoot with clients by pointing them to the specific training resources or putting in tickets on their behalf when appropriate.
• Keep excellent records on the progress of the cases being managed to provide visibility to the organization on the status of the training.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• Strong Communication Skills: Clear, concise, and thorough in all modes of communication. You will often be the first interaction a client has with Syndigo after they become a client
• Grit and Teamwork: You will be a critical member of a small yet mighty training team where each member bringing their best is vital
• Critical Thinking: Knowing when to follow the standard process and when to raise a situation as an escalation or be empowered to make a decision
• Attention to Detail: You will be critical in understanding what is sold to a client so the correct services are turned on, and the appropriate training materials are made available to them
• An ambassador of our Core Values: Innovative, Collaborative, Authentic, Passionate, while Empowering others - your peers and our customers
• Ability to effectively balance speed and quality; you leave projects better than you found them.  
• Plus: Experience working in Customer Service
• Plus: Experience working in Salesforce

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