Client Value Executive Leader

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
The Director, Client Value Executive for Technology, Retail & Ecommerce (TRE) is the manager of the Client Value Executive team that oversees a portfolio of 900+ accounts representing approximately $200 Million in revenue to TransUnion. This leadership role has 8 direct reports who as a team will be responsible for retaining and growing revenue by driving client value, success, and adoption of TransUnion/Neustar products and solutions.
What You'll Bring:
Here's How You'll Make A Difference:

• Team leadership including:

o Recruiting and building a team of Client Value Executives (CVEs), including talent management, team development, mentoring
o Working with CVE senior leadership to establish territories, targets, revenue budgets and goals
o Build strong working relationships with leaders across TransUnion/Neustar products and services to ensure client successes and outcomes
o Providing accurate forecasts of the portfolio revenue and retention

• Retain and Grow Revenue: working with our clients to ensure TransUnion is seen as a valued and integral partner to achieving their goals, resulting in revenue growth for our clients and TransUnion

o Direct accountability for account retention (renewals), revenue growth, planning and forecasts
o Work closely with Customer Success/delivery and product to achieve client objectives
o Working with Account Executives (sales) as owners of strategic deals to grow the accounts
o Represents positioning the TransUnion/Neustar portfolio of products and solutions to clients

• Primary Client Contact: You will also serve as the escalation point of contact for your client portfolio

o Ensure we build and maintain relationships across our client organizations including upper and lower-level contacts in the portfolio as needed to retain and grow revenue
o The first client escalation point for any concerns with regard to deliverables, finance/billing, support issues that are not being addressed to the clients satisfaction
o Help the client navigate TransUnion/Neustar - connect client with the right resources and contacts as needed to explore additional solutions, resolve issues, etc.
Impact You'll Make:
What You Bring to the Table:

• 7+ years of experience in Account Management/Client Success positions
• Proven success managing and growing an account portfolio
• Strong consultative, analytical and strategic capability; always thinking about what's next and able to deliver a compelling business case for bringing new ideas forward
• Experience leading a team of direct and indirect reports across various disciplines (account management, delivery, customer success, pre-sales, product) to drive client outcomes and value
• Experience working in evolving matrixed organizational structures, and maximizing resources
• Strong oral and written communication, organizational and analytical skills
• Effectively shares/ disseminates information; listens to others and incorporates/integrates information
• Must be able to meet established deadlines, while working with a sense of urgency and strong attention to detail; able to juggle multiple priorities at one time
• A self-starter, with the ability to quickly change course and adapt to meet business needs
• Positive and consistent attitude; good sense of humor is a plus!
• Proficient in Salesforce, PowerPoint, Excel, Word, and virtual meeting software (Teams, Zoom, etc.).
• Potential for travel up to 10% of the time

The Fine Print:

• Bachelor's degree

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Sales Director, Account Dev - Direct Sales