Clinical Coach

Our industry-leading technology solution puts a simplified benefits experience in the hands of users, saving them time and money. Since the start of the pandemic, we’ve created a COVID-19 resource center, helped members find testing and care, and made it even simpler to get telemedicine and mental health support to employees.

HealthJoy has experienced explosive growth since 2020: we raised $30M in Series C funding, earned awards for Talent Culture’s Best HR Technology Leaders and Forbes America’s Best Startup Employers, added 55+ key team members despite going totally remote, and so much more. This year, we continue down that path of high growth and high impact.

Your impact. 

• Work cross-functionally with Product, Engineering, Legal, Compliance and Member Services to ensure daily operations are running smoothly and members are delighted by the coaching experience
• Support HealthJoy’s proactive steerage and coaching programs by conducting direct member outreach to connect HealthJoy members with appropriate clinical programming
• Identify and engage members who may be a good fit for establishing a relationship with a coach, ultimately including:
• Motivational interviewing techniques and building rapport
• Guiding members through behavior modification through longitudinal coaching
• Support in developing and refining HealthJoy’s coaching program  (e.g. stress management, sleep, nutrition, etc)
• Document insights related to HealthJoy’s populations, such as characteristics of members likely to engage/graduate, high- and low-engagement programming, etc
• Have a mindset for growing the program
• Help design the processes and tools in order to scale the program
• Ensure that workflows are documented improved over time

Your experience.

• A proven track record coaching members and helping them achieve their goals
• Willingness to engage with members to identify relevant clinical programs
• Exceptional communication skills and proven ability to build relationships of empathy, trust, and respect with clients and other team members
• Must have experience and be comfortable in an entrepreneurial environment with a rapid learning curve; comfort with adjusting processes as circumstances require
• Experience with clinical health outcomes and quality metrics is a plus
• Impeccable attention to detail with a high degree of accuracy, follow through and independence 

HealthJoy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other basis forbidden under federal, state, or local law.