Clinical Operations Associate

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.
How you'll make an impact
As a Clinical Operations Associate, you will help support the continued success of clinical projects and programs ranging from clinical quality, clinical education, and provider programming. You will be responsible for developing project plans, monitoring and tracking KPIs, and working across departments and with company leaders to ensure success. You will join a team of clinically-minded professionals whose focus it is to execute SonderMind's clinical strategy as we continue to improve access and utilization of therapy services.
Success looks like

• Get up-to-speed on departmental objectives and in-flight initiatives, understand how clinical-owned initiatives interface cross-functionally with other departments and stakeholders.
• Take ownership over in-flight project planning execution around clinical initiatives
• Oversee day-to-day operations of 1 clinical strategic program, in collaboration with Director of Clinical Strategy and other clinical and cross-functional stakeholders
• Clearly develop and articulate project plans, hold stakeholders accountable, and drive toward quarterly KPIs

What you'll do

• Develop and execute on project plans related to clinical department initiatives, starting with clinical quality and provider clinical education needs.
• Partner with stakeholders from clinical, customer care, product, and analytics to stand up scalable processes related to connecting clients identified with high risk needs to timely care.
• Define, monitor, and analyze key metrics to track return on investment of various clinical engagement initiatives resulting in go/no-go decisions.
• Continually engage and update stakeholders as programs and initiatives evolve and scale.
• Assist in clinical department day-to-day operations including team meetings, progress reporting, data analyses, etc.

What you'll bring with you
Required Experience

• 2 years of project management experience, including demonstrated utilization of project management framework(s)
• Demonstrated ability to utilize data literacy skills toward data-driven decision-making
• Possess a proactive, inquisitive and self-motivated attitude
• Demonstrated ability to dive into unfamiliar territory, self-start, become a subject matter expert, and deliver high-quality work
• Comfort and aptitude with data visualization and company communication tools
• Ability to work within independent and collaborative environments

Preferred Experience

• 1-3 years healthcare technology and/or BH technology experience
• Previous experience with Salesforce

What we value

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly
• Bucketworthy: Don't let your bucket leak

Our Benefits
The anticipated salary range for this role is $70,000- $75,000. This role is eligible to participate in our equity incentive plan. Actual title and compensation is commensurate with qualifications and experience.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• 12 paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to 8 weeks of short-term disability leave
• 8 weeks of paid Parental Leave
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor)