Clinical Quality Specialist

At SonderMind, we know that therapy works. SonderMind provides accessible, personalized mental health care that produces high-quality outcomes for individuals. SonderMind's individualized approach to care starts with using innovative technology to help people not just find a therapist, but find the right, in-network therapist for them.

The Clinical Quality Specialist  will design, implement, and monitor programming to support clinicians delivering high quality client care, from matching through tracking outcomes.  This person will use data-driven decision making to iterate and build toward increased effectiveness. This is a highly cross-functional role offering clinical support to multiple internal operational teams as well as clinicians.

• Work with Customer Support, Product, Provider Success, Clinical Quality, and Care Coordination teams to create end-to-end clinical roadmaps and SOPs highlighting priorities, KPIs, cross-functional ownership, and workflows.
• Responsible for monitoring, tracking, and responding to clinical adverse events. 
• Assist with identification, monitoring, and interfacing with outliers in our provider group.
• Conduct clinical reviews of clinicians joining SonderMind. 
• Work alongside the Clinical Quality Director to ensure we are enabling and ensuring evidence-based practices (including measurement-based care) are utilized effectively.
• Contribute to clinical research development related to delivering high quality clinical outcomes.
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• Master’s degree in social work, psychology, or counseling 
• 5+ years clinical experience as a licensed therapist
• 2+ years experience with cross-functional, end-to-end project management that drives toward measurable outcomes
• Experience in care coordination/case management/crisis center workflows

• Healthcare technology experience
• Clinical supervisory experience

Our Core Values 

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable 
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean  what you say, act accordingly
• Bucketworthy: Don’t let your bucket leak

Our Benefits 

The anticipated stating salary for this role is $75,000. This role is eligible to participate in our equity incentive plan.  Actual compensation is commensurate with qualifications and experience. 

As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people’s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.

Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Eight (8) paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave  (if the parent also qualifies for STD, this benefit is in addition)
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.