Clinical Services Manager

Imagen Technologies is a high-growth healthcare startup enabling patients to be diagnosed, treated, and managed at their primary care appointment (vs. having to refer out to hospitals, imaging centers and other slow and expensive options). Today, we’ve built an AI-enabled platform that enables patients to receive immediate diagnostic tests, immediate results, and immediate next steps – all in a single Primary Care appointment. For example: through our platform, women across the U.S. are now receiving comprehensive breast imaging, results, and specialist-driven next steps at their local Primary Care office, condensing a multi-month diagnostic journey into 60 minutes.

With over $160m in funding from Google Ventures and some of the largest clinical networks in the country, we are rapidly expanding this platform across the U.S. - from 16 states and 500,000 patients in 2023, to 20+ states and 1.5M patients in 2024. By 2026, we will be delivering care across 35 states and to more than 5m patients per year.

We’re looking for a Clinical Services Manager to develop and improve our clinical service product lines. By partnering with our sales, clinical, and operations teams as well as clients, you will develop and optimize clinical programs, ensuring that our clinical services align with customer needs, company goals, and the highest clinical and ethical standards. You will be responsible for all aspects of clinical program definition from the technical tools utilized to the clinical and operational outcomes achieved by our clinical services product lines. This role will cover the breadth of our clinical services, from mammography to cardiology.

Our ideal candidate is self motivated, excellent at dealing with ambiguity, pragmatic, and adept at building consensus across a diverse set of stakeholders. 

Responsibilities:

• Develop new clinical programs that deliver value to customers, consistent with company goals and clinical standards.
• Improve existing clinical programs, implementing projects that target performance metrics and customer value.
• Own clinical program definition and outcomes, including the technical tools utilized, operational workflows, and assigned performance metrics.
• Become subject matter expert for clinical programs, effectively managing tradeoffs between clinical, operational, and financial outcomes associated with our clinical programs.
• Act as the connective tissue between sales and operations, ensuring that programs align with Imagen’s long-term goals and deliver value to customers and Imagen.

Qualifications:

• You have a bachelor’s degree and 5+ years of relevant work experience, e.g. consulting within operational or medical spaces, radiology management, or clinical program administration.
• You are a structured, process-based thinker who is deeply action-oriented and has a track record of independently owning multiple concurrent projects, prioritizing underlying activities appropriately, and delivering results on time without waiting for direction.
• You are confident and self-motivated, not afraid to engage internal or external stakeholders to drive relentlessly at your goals.
• You have excellent verbal and written communication skills including the ability to effectively interact and build relationships with clinicians and clinical staff.
• You value integrity and are committed to doing the right thing, not the easy thing.
• You are able to travel occasionally in order to facilitate and deeply understand the clinical programs for which you are responsible.

Our headquarters are based in New York, NY and this job can be conducted remotely.

Imagen is committed to the principle of equal employment opportunity for all employees and applicants for employment and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Imagen will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base salary for the position is between $110,000- $130,000, plus equity, commission and benefits. Please note that the base salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Imagen Technologies maintains a Substance Abuse and Testing policy. Being under the influence of alcohol or controlled substances while on the job or while conducting business on Imagen’s behalf is prohibited. Imagen reserves the right to test any applicant or employee for alcohol and/or drug use, subject to compliance with any applicable state and/or federal laws.