Clinical Support Specialist - Cluj Napoca

Why join Stryker?

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Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards - not to mention various social and recreational activities, all of which are location specific.

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The Job's Mission

The Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimising customer service. This role within Stryker Belgium will focus on supporting our customers to provide a best in class procedural solution.

Additional responsibilities also include working with the local sales representative to coordinate training and in-theatre support to ensure exceptional levels of customer care both in theatres and in the wider hospital are delivered.

Key Activities & Accountabilities

• Service existing customer base within the theatre and clinical environment
• Provide theatre and other HCP staff training on Stryker products
• Working closely with other team members within the defined region, and the National Sales Manager, to ensure customer service levels are best in class.
• Auditing theatre and hospital stock (implants, disposables and instruments) - managing consignment levels and ensuring good asset management and stock rotation
• Understanding the clinical application of the broader Stryker portfolio to offer our customers the best possible solution
• Conducting trials and evaluations of product in theatre and clinical environment as required
• Additional responsibilities as directed by NSM (National Sales Manager).
• Planning, executing and monitoring all measures necessary to help achieve industry leading support.

This encompasses in particular:

- Customer care for physicians, surgical theatre staff, hospital administration & procurement

- Organizing and conducting training workshops with participation from surgical & theatre staff

- Helping initiate and drive theatres and patient pathway efficiencies for the benefit of the customer

- Understanding the local healthcare environment and overall hospital/specialty plans and strategies

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com.