CLM/CPQ Administrator

SailPoint, the industry leader in Identity Security, is looking for an experienced CLM/CPQ Administrator. This individual will report to the Salesforce Application Manager and will be a key team member in a growing and impactful organization as SailPoint continues to scale globally as the industry leader in Identity Security. As the CLM/CPQ Administrator, you will work closely with other members of the Salesforce Admin team to support SailPoint's Salesforce CPQ/Conga environment and create innovative solutions in a constantly changing business environment. Expect to work in cross-functional teams across the entire organization in support of the company's operations and strategy.
A successful candidate will bring new ideas and rethink possibilities as we build and expand the efficiency of our CRM ecosystem. Come make your mark in a high energy environment at one of the most consistently highest rated "best places to work" in Austin over the past 10 years!
This position is remote-friendly or can be based in our office in Austin, Texas.
Job Responsibilities

• Own the development of Salesforce CPQ and Conga technical solutions
• Coordinate the evaluation, scope and completion of new development requests
• Proactively collaborate with sales team to solicit feedback and improve or create processes/procedures as needed to boost productivity
• Gather business requirements and design high quality solutions in Salesforce via custom objects, custom fields, flows and processes
• Manage Salesforce CPQ approval rules and assignment processes
• Create and maintain products, product rules and configurations
• Create and maintain Conga workflows for document generation
• Gain a deep understanding of our CPQ/CLM setup and our sales processes to provide support and training to sales team and new hires
• Perform testing of system enhancements within a test environment and other quality assurance tasks
• Effectively act as the liaison between our users, vendors and the Salesforce Admin team
• Provide day-to-day support to our 1000+ internal Salesforce users, prioritizing and troubleshooting problems impacting CPQ or Conga
• Manage profiles, permission sets and licenses for CPQ/CLM
• Responsible for data hygiene, and identifying and resolving data inaccuracies within our systems

Required Skills

• Minimum 2 years of experience as a Salesforce administrator
• Bachelor's degree in related discipline and/or appropriate certifications
• Preferred certifications include: Salesforce Administrator (ADM201), CPQ Specialist, Conga CLM
• Previous experience working directly with leaders and users from strategic sales and account management
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to assess new requirements and the impact on upstream and downstream applications, systems and processes
• Proven ability to design and implement new processes and facilitate user adoption
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management skills
• A demonstrated ability to understand and articulate complex requirements

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.