Closing Document Specialist

***This is a contract role and will require you to be onsite in Palo Alto, CA daily***

ROLE OVERVIEW
As a Point Post Closing Servicing Specialist, you will be responsible and accountable for all aspects of review, preparation, recording, accurate timely submission and maintenance of all Closing Documentation. You will assist in all aspects of internal controls, status and reporting of all physical and e-recording of all closing documents. In this role, you will work with custodians and title companies to resolve issues in recording. You will assist in monitoring the vendors' document recording processes, as well as contribute to internal reporting on the status of the recorded documents. You will also assist in providing Servicing customer service by responding to emails and answering inbound phone calls. This role will report to the Servicing Operations Manager and is a key member of the Operations group leadership team. *No prior experience in the real estate or finance industry is required.*
WHAT YOU'LL DO

• Receive and review physical Closing documents
• Prepare packets for shipment to custodians
• Receive electronic and physical recorded documentation and final title policies
• Report issues related to recording of all Closing documents
• Regularly liaise with title companies and other vendors involved in the recording process
• Work with custodians to resolve any exceptions
• Be the first point of contact for document-related inquiries and questions as they arise
• Respond to emails related to servicing inquires like payoffs and subordination
• Answer inbound calls and return voicemails for servicing related homeowner inquires
• Perform other duties as assigned by supervisor

ABOUT YOU

• You are passionate about the big problems in society and about the big decisions that people make in their lives
• You have thought deeply about homeownership or experienced the trials and tribulations of becoming a homeowner first-hand. You believe that technology will have a significant impact on financial institutions and you want to be in on the ground floor
• You collaborate effectively with your peers. You're a clear and articulate communicator
• You have the ability to foster, develop and maintain professional and collaborative working relationships with your peers, supervisors, outside customers, and vendors
• You are self-motivated and organized. You thrive in a fast-paced, collaborative environment. You're ready to take ownership of some of the core processes of the company
• You have excellent customer service skills

REQUIREMENTS

• 0-2 years of document recording experience
• Will work in office 5 days a week
• Knowledge of real estate documents, title insurance, or escrow functions is a plus
• Strong attention to detail, prioritization and organization skills; able to work at a pace that ensures that established deadlines are met
• Ability to prioritize and handle large volumes of work with tight deadlines
• Experience communicating with and interacting with title companies, counties, external counterparties to the recording process
• Ability to handle multiple projects in a fast-paced, hyper growth environment
• Ability to work with cross functional groups throughout all levels within the organization and participate in the problem solving process
• Desire to continuously improve and a positive, "can-do" approach
• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in Microsoft Office (Word, Excel) or G-suite

ABOUT US
Our Product
"Point provides the opportunity to stabilize your financial situation without adding costly monthly payments." - Homeowner in Burlingame, CA
Here at Point, we're helping homeowners unlock the equity in their homes without taking on further debt. With an investment from Point, homeowners can de-leverage and diversify their wealth, freeing them up to invest in their business, renovate and maintain their home, eliminate debt, and tackle all of life's expenses from college tuition to medical bills. Our equity investment product is an advantageous alternative for homeowners and investors alike. When partnering with Point, investors now have access to a brand new asset class - homeowner-occupied residential real estate. Point is the first fintech product that is truly aligned with consumers' interests - when the homeowner does well, Point and its investors do well.
Our Team
People first
As a consumer fintech company, we embed integrity, transparency, and trust into everything we do at Point, including how we work. Whether you're a homeowner, investor, employee, or candidate, it's people who power our business. We keep the human experience top of mind.
Experts at work
We're on a mission to help the 23 million equity-rich, but cash-constrained Americans tap into their home's wealth. To do so, we have experience and expertise in all areas of the business, especially at the helm. Point's leadership have previously founded TrialPay (acquired by Visa), Yub (acquired by Coupons.com), Metails (acquired by Buy.com), SiteAdvisor (acquired by McAfee), Affirm, SendGrid (acquired by Twilio), and TXN (acquired by Envestnet).
Championed by the best
Point announced its $115M Series C led by WestCap in May 2022. To date, we've raised over $170M from leading investors including Andreessen Horowitz, Prudential Financial, DAG Ventures, Ribbit Capital, Greylock, and SV Angel.
PERKS AT POINT
Health Insurance
Point provides platinum-rated plans for medical (Anthem Blue Cross or Kaiser Permanente), dental (Delta Dental) and vision (The Standard). We cover 99% of employee premiums and 75% of dependent premiums.
Generous Vacation
Take time for yourself and your family when you want - Point has an unlimited vacation policy.
Continued Learning
We encourage all team members to attend events hosted by our investors, external workshops and conferences. We believe in continuous improvement and want to support employees on their professional journeys.
Family Friendly
Point will top off California PFL earnings to full salary for up to eight weeks, as well as two weeks of fully paid leave to be available after exhaustion of CA PFL. An employee can take reasonable vacation time in addition to the California PFL leave. For employees outside CA, Point will top of PFL earnings in accordance with the state applicable leave laws.
Work From Home Stipends
With employees working remotely, Point will provide employees a $50 monthly cell phone stipend and a $50 monthly internet stipend. In addition, we will reimburse up to $150 to help you purchase supplies for your home office.