Cloud Application Support Analyst

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Cloud Application Support Analyst in the United States.

This role focuses on supporting and maintaining cloud-based applications and infrastructure that power critical healthcare technology solutions. You will work across Azure and AWS environments, ensuring smooth deployment, operation, and performance of .NET C# applications. The position involves close collaboration with development, infrastructure, and business support teams to troubleshoot issues, resolve incidents, and maintain service stability. You will also play a key role in applying ITIL best practices across incident, change, and problem management processes. Operating in a mission-driven and remote-friendly environment, you will contribute to improving system reliability and user experience. This is an opportunity to combine cloud operations expertise with meaningful impact in the healthcare technology space.

• Provide application and operational support for cloud-based environments across AWS and Azure platforms.
• Deploy, configure, and maintain .NET C# applications within cloud infrastructure, ensuring stability and performance.
• Troubleshoot and resolve application, infrastructure, and integration issues in collaboration with development and support teams.
• Work directly with end users to address application support needs and provide timely technical assistance.
• Apply ITIL frameworks across incident, problem, change, and service request management processes.
• Participate in disaster recovery planning, testing, and execution to ensure system resilience.
• Support cloud security best practices and ensure compliance with organizational standards.
• Identify and contribute to process improvement opportunities to enhance service delivery and operational efficiency.

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Requirements:

• 6+ years of experience in IT support services, application support, or project/program environments.
• Hands-on experience with AWS and/or Azure cloud platforms and related services.
• Familiarity with InRule or similar business rules/automation platforms.
• Experience with Business Intelligence tools such as SSRS and SSIS.
• Exposure to Appian and .NET C# development/support environments is preferred.
• Strong understanding of ITIL service management processes (incident, change, problem, request).
• Solid troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work effectively across technical and non-technical teams in a collaborative environment.
• Strong communication skills for user support and cross-team coordination.
• Ability to work independently in a remote, fast-paced operational setting.

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Benefits:

• Competitive annual salary range of $75,000 – $90,000, based on experience and location.
• Fully remote work opportunity within the United States.
• Comprehensive health, dental, and vision insurance coverage.
• 401(k) retirement plan with employer match.
• Flexible vacation policy supporting work-life balance.
• Educational assistance and continuous learning opportunities.
• Access to leadership and technical development programs and academies.
• Opportunities for career growth in a mission-driven, innovation-focused environment.
• Collaborative and inclusive culture focused on improving healthcare outcomes.