Cloud Customer Experience Account Lead, Public Sector

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 15 years of experience in consulting, IT services, or equivalent experience.
• Experience leading delivery teams within matrixed environments within an ecosystem of technology partnerships.
• Experience in leading migration, implementation, or managed services operation of technology services engagements for organizations with IT infrastructure and cloud-native applications development.

Preferred qualifications:

• Master's degree in a Management, Technical, or Engineering field.
• Experience with State of California/Transportation.
• Experience helping customers decide to make investments in new technologies and projects based on expected value and Return on Investment (ROI).
• Experience leading Public Sector organizations or government clients through a people, process, and technology transformation of building and operating legacy, on-premise software to running full speed as a digital native in the public cloud.
• Experience with data center migration strategies and collaborating with channel partners and systems integrators.
• Knowledge of Google Cloud ecosystem.

About the job

As a Cloud Customer Experience Account Lead (CCE), you will act as a trusted advisor to Google Cloud's largest customers by enabling them to use Google's Cloud products to achieve their business objectives. You'll partner with customers to develop and execute cloud success plans, organizational, programmatic, and technical strategies to meet their business objectives and stakeholder goals. You will work with customers to remove organizational and technical barriers and identify opportunities to help customers expand their use of Google Cloud products. You'll recommend best practices relevant to their industry and organizational changes to accelerate their onboarding and migration plans.

In this role, you will lead the successful adoption of Google Cloud, guiding customers through the people, process, and technology aspects of their Cloud transformation journey. You will work across customer facing teams to ensure that a customer's experience on Google Cloud exceeds their expectations. Lastly, you will understand the customer's industry and business objectives and regularly engage with executive stakeholders across a cross-functional and geographically dispersed team to ensure Google is helping them achieve their goals.

Expected to be on the customer site approximately 50% of the time.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Drive the successful adoption and on-boarding of Google Cloud at key organizations to help customers realize the business value of our partnership and offerings.
• Create value for customers by partnering to define success and building a joint plan with identified objectives, stakeholders, milestones, risks, and metrics needed to achieve their goals.
• Form relationships with key stakeholders (e.g., C-Suite and Senior IT team) to understand a customer's business within their industry and develop strategic roadmaps.
• Guide IT and business executives through the organizational changes needed to unlock the full value of the cloud, and help them staff, train, and align their people and partners to deliver on their cloud transformation.
• Partner with customer-facing account teams/executives across Google, to develop strategic and technical plans that help customers achieve their business objectives and cloud consumption goals.