Cloud Customer Experience Regional Lead, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
• 20 years of experience in technology delivery, consulting, advisory or enterprise customer experience
• 5 years of people management experience including developing, mentoring, and leading customer experience teams
• Experience delivering solutions and programs at a global scale

Preferred qualifications:

• Master's degree or PhD in Management, Technical, or Engineering field
• Experience successfully growing and managing a professional services organization with a large industry presence
• Experience managing a software business and software solutions with acumen to deliver to enterprise customers
• Experience building talented diverse teams, and coaching/developing others
• Understanding of team dynamics, with an emphasis on creating a culturally fluent and inclusive environment
• CEO-level relationships within the industry and reputation as an industry thought leader, including deep consulting and client skills

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As the Cloud Customer Experience Lead North Central Region, you will provide business and technical leadership and build/foster a transformation-led and growth-oriented ethos, supported by a well-tuned operations and delivery engine.

In this role, you will lead all client-facing activities as Google Cloud engages with clients to design solutions and engage in all activities related to managing transitions, client-program-project onboarding, engaging and partnering with specific functional and regional leaders at various points in the sales cycle, with a view to create a seamless and superlative customer experience for clients within the North Central Region.

Google Cloud accelerates organizations' ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Additional Information:

The US base salary range for this full-time position is $192,000-$288,000 bonus equity benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.

Responsibilities

• Create a transformation-led innovation framework that establishes the individual (and by extension, the account teams) as a "trusted-advisor" to large regional clients and executive client stakeholders (business and technology).
• Contribute to driving growth and program execution with intensity and focus, being accountable for the implementation and delivery goals, adjusting solutions, leveraging multiple technology offerings, and establishing a go-to-market plan to address client requirements and challenges in a business that has a global footprint.
• Provide leadership around supporting and facilitating new business creation including budgets, timelines, competitive analysis and strategy, and successfully deliver programs and projects into a competitive landscape.
• Prioritize success factors for client teams moving forward, align the organization behind those drivers of success, and motivate leaders and other stakeholders (internal and external) to accomplish the goals set for this business unit.