Cloud DevOps Analyst II

Primary City/State:

Phoenix, Arizona

Department Name:

IT Infrastructure

Work Shift:

Day

Job Category:

Information Technology

Innovation and highly trained staff. The Information Technology professionals at Banner Health are utilizing cutting edge technology to change health care for the better. If you're ready to change lives, we want to hear from you.

The Cloud platform team is responsible for defining, building, and migrating to Banner's future state cloud platform while ensuring proper support and enablement of existing cloud assets. The cloud platform teams mission is to enable better care and experiences through modern cloud-based assets. We have ownership and responsibility for building a secure, performant, economically viable cloud platform to ensure business velocity.

Cloud DevOps Analyst's are a direct connection to our business and delivery teams, and must be able to stay informed on latest developments on cloud technology, and be able to articulate/communicate this to ensure a solution provided is appropriate.

Banner Health is seeking a Cloud/DevOps Analyst II, and the ideal candidate will have experience with annotating, and documenting, and applying service enablement of cloud solutions in various cloud providers. They will also have experience working with internal customers communicating overall strategy and roadmap as per Cloud Platform leadership. This position will be hybrid and based out of our Downtown Phoenix Corporate Headquarters.

Banner Health IT was awarded Inside Pro and Computerworld's 100 Best Places to work in IT for 2020, 2021, 2022, and 2023!

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY

This position is responsible for supporting application and hardware lifecycle management functions across all IT Infrastructure and Operation platforms inclusive of, but not limited to: Desktop, Data Center, Server Operating Systems, Infrastructure (Storage, Virtual Machine, and Cloud, Network), Endpoint, Database, and Operations. This position will be required to demonstrate technical knowledge of infrastructure, network, and operations processes to achieve Information Technology objectives relative to the company's business and healthcare requirements.

CORE FUNCTIONS

1. Defines and documents requirements for system enhancements or to resolve system deficiencies. Maps experiences and requirements back to the external inputs to confirm fit with desired scope and customer preference.

2. Creates project specifications, establishes technical vision and analyzes tradeoffs between usability and performance needs. Assures the proper business case has been provided and the solution fits with overall strategic direction.

3. Writes and reviews requirements analysis and user stories. Develops conceptual sketches, wireframes, visual mock-ups, and develop prototypes for demonstration of concepts with the business stakeholder. Acts as liaison between business units and IT. Produces technical input for designs to complex processes for presentation to senior members of the team.

4. Provides advanced level guidance to the development of fully integrated testing scenarios. Develops comprehensive test plans, ensuring information that crosses multiple systems are considered and included. Performs testing and post-production validation. Ensures testing is completed. Documents testing. Creates any necessary documentation and support materials.

5. Determines and designs end user training and curriculum for systems and processes. Facilitates the initial rollout and ongoing user community training.

6. Identifies, investigates, tracks, and resolves complex project, system or application errors ensuring the solution is timely and of acceptable quality. Provides advanced level guidance to the user community and mentors junior members of the department.

7. Supports the process of Business Governance and prioritization of requests. This includes backlog management, and agile process management for Scrum or Kanban. Attends change advisory board (CAB) meetings, if appropriate.

8. Oversees the effective, correct, and consistent application of data analysis and decision making based on facts. Develops solutions by applying accepted processes or creating new approaches to leverage technology from abstract information.

9. Takes high level responsibility for selected information systems. Performs work in a fast-paced multi-tasked environment where there may be conflicting priorities or tight deadlines. Has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states. Participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide.

Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge and two years of technical support experience is required, including maintaining, monitoring and in-depth troubleshooting of technical systems.

Must be able to develop conceptual sketches, wireframes, visual mock-ups, and develop prototypes. Must be proficient working with spreadsheets, databases, word processing and presentation software.

Ability to troubleshoot complex issues and interact with various levels of customer and support groups. Requires communication and presentation and organizational skills to engage technical and non-technical audiences. Requires ability to communicate and interact across all services and at various levels. Must have knowledge of Information Technology in a fast-paced environment. Requires exceptional communication, both written and verbal.

Working variable shifts and hours and carrying/responding to a pager may be required.

PREFERRED QUALIFICATIONS

Bachelor's degree in Information Technology, Business or related field preferred. Experience in the healthcare industry preferred. Project management experience preferred.

Advanced knowledge of Microsoft applications preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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