Cloud Engineer

Be a part of CT's finest and best places to work! We are a thriving IT company experiencing rapid expansion and are proud to be listed among the Inc 5000's fastest-growing companies. Additionally, we have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. Join us today!

Based in Middletown CT, Charles IT is a leading IT Managed Service Provider that supports over 200 clients throughout New England. Our growth since inception in 2006 has sky-rocketed; all while keeping true to our mission of delivering exceptional customer service to our clients and an engaging, progressive work environment to our valued employees. A dog friendly office, Friday lunches, epic company outings, comprehensive benefit plans - these are just a few of the perks that have landed us on 'CT's Best Places to Work' list for 6 years running. Who says IT can't be fun?!

A successful Cloud Engineer would help us deliver on:

• Providing second-to-none customer service by pairing technical ability with timely, efficient, and communication-driven support for all customer requests. Many people can spin-up a server, but can you do it while making a #ravingfan out of your client?
• Supporting our company mission and core values by a commitment to endless improvement; both through continued professional development and regular certifications.
• Letting your geek flag fly proud! Technical support of: Microsoft related technologies (Windows Server, Office 365/Exchange, SQL, SharePoint, etc.), virtual environments (VMware and Hyper-V), networking devices/services (including WAN/LAN, routers, firewalls), as well as back-up and disaster recovery solutions.
• Maintaining day-to-day business optimization through the practices of detailed documentation, time keeping, liaising with dispatch staff, and delivering on strategic company metrics.
• Cloud Engineer at Charles IT primarily serve as field and escalation support to our clients while performing the above job functions.

Requirements

• Bachelor's degree or equivalent experience in the IT field
• 4+ Years of experience in the IT field required
• Responsible for the administration of the Microsoft 365 application suite (including but not limited to Office 365, Exchange Online, SharePoint Online, Teams, Intune, ATP, DLP, Cloud App Security, Conditional Access, O365 Security and Compliance)
• Experience migrating to Mircosoft Azure/Office 365 environments
• Primary administrator and subject matter expert for M365 suite providing guidance and best practices for the proper setup and ongoing maintenance Maintains, optimizes, and troubleshoots SharePoint and Teams sites, DLP, sensitivity labels
• Maintains, optimizes, and troubleshoots mailboxes, distribution lists, mail flow, and mail security rules
• Experience setting Mircosoft Azure environments
• Maintain group policies and system security through Intune
• Experience Mircosoft Azure reserved instances
• Manage Microsoft 365 DLP (Data Loss Prevention) / retention and related policies

Benefits

Benefits: Charles IT offers a competitive benefits program including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K. In addition, we offer free dry cleaning, a fully stocked break room, Friday lunches, team-building outings, professional development and so much more!

Charles IT does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits

The information contained in this job description is for compliance with the American with Disabilities Act (A.D.A.) and is not an exhaustive list of the duties performed for this position. Additional duties may be required.