Cloud Engineer

As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

[A Typical Day:

Successful candidates will possess an innate desire to take on challenging problems and enjoy working cross functionally with members of Support, IT, Development and Implementations. We seek an engineer this is not afraid to ask for help and has a desire to learn on the fly in a collaborative setting.

The desire to help Q2 be the best and deliver industry leading solutions motivates you to solve complex problems while remaining cool under pressure. While being passionate about what you do, you also have the ability to work quickly and move from task to task. You will allow Q2 to move fast by providing real-time feedback on the performance of production systems.

Responsibilities also include:

Realtime support of critical service disruptions

Support, maintain, and improve production cloud environment

Collaborating across business and technology organizations, providing sound analysis and thought leadership

Working alongside our Incident Response Team, provide post mortem analysis of why services broke or became degraded

Proactively analyze client environments and identify opportunities to improve performance

Through the use of a wide breadth of tools, identify software bugs or misconfigurations and fix those issues

Work across various departments while leveraging your diverse technical skills to educate others

Recommends opportunities for process improvement and create process documentation

Demonstrate the ability to provide exceptional verbal and written customer communications

Additional Job Description

Additional Job Description

The Job At-A-Glance:

Q2 is seeking an Associate Cloud Operations Engineer to join a team that is taking the lead on bringing Q2's 20 million Online Banking users nationally to the cloud via AWS. We are looking for an engineer that has some experience working with Terraform, AWZ, Azure and looking to grow their career. You may have graduated with a Computer Science degree, boot-camp or self taught. If you have a desire to learn and find ways to bring value, this could be a great entry way into a growing company.

As an Associate Cloud Operations Engineer you’ll be working on production systems that are utilized to deliver Q2’s Online and Mobile banking solutions to banks and credit unions to the cloud via AWS. When these systems fail, you'll work with team members to identify and find the root cause of system failures in order to make decisions to quickly restore services, investigate root cause, and develop a plan that mitigates future failures.

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

Typically requires a Bachelor's degree in Computer Science or equivalent experience and may require up to 2 years of related experience; or an advanced degree without experience

Basic knowledge of CI/CD Pipelines Implementation for applications and infrastructure relating to cloud technologies

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience; or an advanced degree with 3+ years of experience; or equivalent related work experience

Health & Wellness

• Hybrid & Remote Work Opportunities

• Flexible Time Off

• Career Development & Mentoring Programs

• Generous Retirement Benefit Plans, including a company-matching HSA program.

• Health & Wellness Benefits, including a 12-weeks of parental leave for eligible new parents

• Community Volunteering & Company Philanthropy Programs

• Employee Peer Recognition Programs – “You Earned it”

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, Code2College, and YearUp, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.