This role supports operates and optimizes AWS cloud infrastructure for DISH's 5G network ensuring high availability and performance while collaborating with DevOps and engineering teams.

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service live-streaming and on-demand programming smart home installation services mobile plans and products.
Today our brands include Boost Mobile DISH TV Gen Mobile Hughes and Sling TV.
Department Summary
Our Wireless Technology team is pioneering the future of connectivity. We're developing and enhancing a unique hybrid network model-combining our advanced cloud-native 5G core with the nationwide reach of our partners. This approach ensures our network is flexible and powerful designed to satisfy the social economic and transformative needs of the changing world.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview which may include a live whiteboarding or technical assessment session.
As an AWS Public Cloud Support Engineer you will play a key role in supporting operating and optimizing AWS-based cloud infrastructure that underpins DISH's cloud-native 5G network. This role blends hands-on technical troubleshooting with operational excellence ensuring high availability performance and security across AWS environments.
You will support production workloads respond to incidents automate operational tasks and collaborate closely with engineering DevOps and SRE teams to continuously improve platform reliability and customer experience.
Key Responsibilities:

• Provide L2 support for AWS public cloud environments ensuring availability performance and reliability of production systems
• Troubleshoot and resolve issues across EC2 VPC ELB/ALB Auto Scaling S3 IAM Route 53 RDS and EKS
• Monitor cloud infrastructure using CloudWatch Prometheus Grafana or similar observability tools and respond to alerts and incidents
• Perform incident management root cause analysis (RCA) and post-incident reviews to drive long-term improvements
• Support Linux-based workloads running on AWS including OS-level troubleshooting performance tuning and security hardening
• Assist with Kubernetes/EKS operations including pod failures networking issues ingress controllers and persistent storage
• Automate repetitive operational tasks using Bash Python or Ansible improving efficiency and reducing manual intervention
• Collaborate with DevOps and CI/CD teams supporting GitLab pipelines for application deployment and infrastructure updates
• Apply AWS and OS security best practices including patching vulnerability remediation IAM policy reviews and access controls
• Support backup restore and disaster recovery processes to ensure data integrity and business continuity
• Document operational procedures runbooks troubleshooting guides and architectural diagrams
• Participate in on-call rotations and work closely with cross-functional teams in an Agile/Scrum environment

Skills Experience and Requirements
Education and Experience:

• Bachelor's or Associate's degree in Computer Science Engineering or a related technical field or equivalent practical experience
• 2-6 years of hands-on experience supporting AWS public cloud environments

Skills and Qualifications:

• Strong experience with AWS core services (EC2 VPC IAM S3 ELB Auto Scaling RDS)
• Solid Linux system administration and troubleshooting experience in cloud environments
• Working knowledge of Kubernetes/EKS containerized workloads and microservices architecture
• Experience with monitoring alerting and incident response in production systems
• Familiarity with CI/CD pipelines especially GitLab or similar tools
• Strong understanding of networking concepts including DNS routing security groups NACLs and load balancing
• Excellent problem-solving communication and documentation skills
• Experience supporting high-availability large-scale production environments
• Hands-on scripting experience with Python Bash or Perl
• Familiarity with Infrastructure as Code tools such as Terraform or CloudFormation
• Experience troubleshooting Kubernetes networking ingress and storage issues
• AWS Certifications (AWS Solutions Architect SysOps Administrator or DevOps Engineer)
• Knowledge of ITIL SRE or Lean Systems Engineering principles

Salary Ranges
Compensation: $83160.00/Year - $136625.00/Year
Benefits
We offer versatile health perks including flexible spending accounts HSA a 401(k) Plan with company match ESPP career opportunities and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications skill level and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local state and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local state and federal law. You may redact any information that identifies age date of birth or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities unless doing so poses an undue hardship on the Company poses a direct threat of substantial harm to others or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement Pay Transparency EEOC Know Your Rights ( English / Spanish )