Cloud Experience Associate

Since 1996, Surgical Information Systems ("SIS") has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes.

Focused exclusively on perioperative IT, the SIS award-winning product suite [1] is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Medical Records (EMRs), Anesthesia Information Management Systems (AIMS), ASC business management, and business intelligence and analytics solutions. Services include revenue cycle management to complement SIS's software solutions.

SIS solutions have been recognized by Black Book Research Rankings for consecutive seven years as the No. 1 ranked outpatient EHR. SIS received the Best in KLAS 2022 Award in the ASC category for SIS Charts, SIS' EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US & ATL by Energage for two years in a row.

For more information, visit SISFirst.com .

We put the health and welfare of our Associates above all else. Because of this strong belief, Surgical Information Systems does require a vaccine for COVID-19 or weekly testing and the wearing of a mask.

[1]Black Book Research Rankings - "Top Technology Solutions: Ambulatory Surgical Centers" February 2020, "Top Technology Solutions: Ambulatory Surgical Centers" April 2019, "Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers" April 2018, "Top Electronic Medical Records/Electronic Health Records Vendors" April 2017, & "Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors," May 2016.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of SourceMedical Solutions, Inc. Other company and product names may be trademarks of their respective owner.

SIS Complete ASC Software is delivered on a single platform in the cloud and utilized to manage surgical cases from start to finish.

The Cloud Experience Associate will serve as a liaison between SIS and its clients, ensuring excellent client service and client loyalty.

The Cloud Experience Associate is a high-profile client-facing role requiring outstanding client relationship, management, and communication skills to drive client reference ability, SIS Complete adoption, and client engagement.

ESSENTIAL/DUTIES RESPONSIBILITIES

• This position is located in our Corporate HQ located in Alpharetta, GA
• Conduct frequent client engagements virtually or in person to assess client status with SIS Complete regarding utilization, adoption of new features and functions, and loyalty.
• Maintain knowledge of ASC industry and SIS product market.
• Based on client feedback and assessments, provide recommendations for improvement, for product features/functions, client onboarding, customer support, sales, and account services
• Proactively engage with clients to ensure products and services are achieving desired results and expected value.
• Track success through metrics such as client engagement scores, measures of churn, solution utilization, and develop improvement plans with Cloud Experience Managers.
• Promote strategic alignment between Client and SIS.
• Manage a portfolio of clients to develop client loyalty and product utilization.
• Engage with ASC stakeholders at all levels to understand client strategic goals and issues to ensure optimized SIS solutions toward those goals
• Drive client adoption and utilization of SIS Complete modules, features, and functions
• Reference ability: Achieve % reference ability as per annual corporate goals within assigned region/client portfolio. Identify clients for reference and showcase accounts.
• Demonstrate and train on new features/functions or add-on solutions/modules.
• Provide regular updates on campaigns that directly affect each client (examples include but are not limited to new add on features that are available, personal outreach for trainings / webinars / conferences).
• Act as a liaison to the Sales Team for add-on product opportunities as well as referrals for new facility development opportunities.
• Identify client-associated risks and provide actions or solutions, and escalate as needed.
• Document client interactions and associated programs and key performance indicators/metrics.
• Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

EDUCATION REQUIRED:

• Bachelor's degree required or equivalent military/work experience

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• 1-3 years prior experience in customer facing roles
• Excellent communication and presentation skills
• Ability to anticipate the needs of customers
• Must demonstrate analytical thinking skills
• Should possess strong problem-solving skills and the ability to make sound judgement calls
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new software quickly
• Innovative, creative thinking skills to ensure the organization is providing an industry leading client experience
• Self-directed initiative, and a strong sense of accountability and ownership
• Knowledge of healthcare industry, ASC industry preferred.
• Skill in interpersonal communication, both verbal and written, across all levels of an organization.
• Must be able to motivate others to learn.
• Ability to work in a collaborative, team environment while taking ownership for one's assigned clients.
• Ability to take initiative and be a self-starter.
• Ability to quickly learn new concepts and apply them to new situations.
• Must demonstrate ability to meet deadlines
• Strong communication skills required
• Experience with ASC clinical operations and practice management functions, including revenue cycle management desired.

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates