Cloud FinOps Customer Success Manager

Job Description JP Morgan Chase is looking for an extraordinary individual with an interest in leading the transformation of some of the industry's most influential platforms as they grow in the cloud. The ideal candidate has great problem-solving skills and loves staying up to date with the latest technology and uses it to develop innovative, cutting edge solutions. They have strong leadership qualities, great judgment, clear communication skills, and a track record of successful modernization transformations. Our ideal candidate will be ready to immerse themselves in the world of cloud and community of engineers and be genuinely excited to bring to life and drive adoption of new technologies that we're delivering across our Firm.
As a VP of FinOps Customer Success Management, you will build and maintain strong relationship with public cloud customers, collaborating with multiple product lines and shared services enabling public cloud platform and technologies for the firm, to help solve their problems and meet their needs. You are solution and execution focused on an agile setting whilst inspiring innovation and balancing thought diversity. You will join a team of technologists working to identify, build and manage the best products to address our customers' wide range of needs .
What you'll do:

• Be a trusted partner by helping solve customer issues, answer questions and remove friction points; and providing transparency on status, blockers and path to solution from start to finish.
• Gather customer feedback and communicate consistently with product teams across product lines on areas of improvement and opportunities for innovation and growth.
• Partner with fellow members of the Cloud Financial Management product team to understand how the product portfolio supports and dovetails with the experience, design and product groups, and supports the firm's strategic priorities.
• Work across multiple product teams and the solutions engineering team to delivering the best suite of public cloud products customers want.
• Maintain a respectful, diverse and inclusive work environment, cultivating a culture of trust.
• Demonstrate the importance of the firm's risk management policies and protocols by advocating for their adherence and encouraging teammates to do the same.

Who you are:

• 5+ years of professional experience supporting clients with technical projects; specifically supporting migrations from private cloud to public cloud.
• Excellent listener.
• Strong track record of being a self-starter that seeks to break the status quo and initiate change, and comfortable with ambiguity, given the rapid pace of change and various teams supported.
• Creative leader with superior analytical abilities.
• Excellent technical, problem-solving and communication skills.
• Cross-team coordination and executive presentation skills.
• Proven stakeholder management and alignment skills.
• Experience in cloud technologies, knowledge, and passion about the technology infrastructure marketplace (e.g., cloud computing, B2B, open source, software infrastructure, developer tooling, etc.) strongly preferred.
• AWS experience strongly preferred

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.