Cloud Infrastructure Engineer II - Remote

Who We Are

BankUnited (NYSE: BKU) is a national bank headquartered in Miami Lakes, Florida with banking centers in Florida, the New York metropolitan area, Dallas and Atlanta. BankUnited has two subsidiaries, Pinnacle Public Finance headquartered in Scottsdale, Arizona and Bridge Funding Group headquartered in Hunt Valley, Maryland. We pride ourselves on our entrepreneurial and collaborative culture encompassing the best minds, the brightest talent and the boldest decision makers.

BankUnited is ranked #4 as one of America's Most Trusted Companies in the Banking industry and is honored to have been included on the Newsweek and Statista America's Most Trusted Companies Award List!

Our Culture

At BankUnited, we foster a diverse and inclusive environment where all employees have the opportunity to advance, grow and achieve their goals. Our rally cry is to GO FOR MORE™, a call to action to go above and beyond to provide the best customer experience to every client and to GO FOR MORE in your career.

Why BankUnited

Working for BankUnited offers you exciting challenges and opportunities to advance your professional development, while empowering you to deliver and be your best. We are happy to report the average tenure according to LinkedIn insights is 8.3 years. We strive to provide a competitive benefits plan to our employees and are proud to have been ranked #13 as one of the 2021 Healthiest 100 Wokplaces in America by Springbuk and awarded HEALTHIEST EMPLOYER by the South Florida Business Journal for three consecutive years since 2020.

As a company, we believe we are only as successful as our people and are committed to providing training and innovative resources that prepare you to reach your full potential. That's why in addition to tuition reimbursement, we provide our employees with exciting career coaching, courses and training through our own GO FOR MORE™ Academy and mentoring opportunities through our iCARE™ (Inclusive Community of Advocacy, Respect and Equality) program.

At BankUnited, we strive to provide our employees with a work life balance. Specifically, retail branches operate 5 days a week Monday - Friday, excluding evening and/or weekend hours. For many of our positions, we offer a hybrid work environment, as well as a remote work environment for designated positions.

If you thrive in a fast-paced collaborative work environment, Apply Now and start your journey with BankUnited today!

Job Description

SUMMARY: The Cloud Infrastructure Engineer II will be part of a team that manages the provisioning, monitoring, recovery, and updating of cloud infrastructure (inclusive of the automation of these functions). The individual in this position must be someone whom is a fast learner, a self-starter, loves to solve problems, and keen to automate operational processes. The individual should have the desire to continually improve the Bank's cloud infrastructure design and provide a secure and highly available computing platform. In addition, the Cloud Infrastructure Engineer will configure and maintain existing infrastructure components, implement upgrades, and utilize management tools to monitor report on the reliability of the environment. The role will also be responsible for finding opportunities to improve the Bank's architecture using cloud and cloud-native technologies. The Cloud Infrastructure Engineer II role will help team junior members ramp-up on cloud technology as well as embrace and adopt new technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.

• Problem Management: Performs Post-Incident Reviews of all Major Incidents and determining Action Items required to avoid similar issues/minimize downtime for future Incidents
• Provide reliable, predictable deployment and maintenance of distributed systems adhering to security best practices
• Assist in the day-to-day operations of managing the Bank's Cloud Infrastructure Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, capacity planning, availability management, disaster recovery and routine update of services
• Performs Capacity Analysis of applications/platforms
• Ensure support for culture of continuous improvement, including identifying areas for potential improved automation and feeding back to relevant teams
• Supports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility
• Produce and maintain documentation to support solutions that have been developed/deployed to aid in the support of the solution
• Acts as the technical liaison between operations teams, engineers and architects, providing critical operational insight to upcoming implementations and strategies, including validating ongoing solutions supportability
• Design and maintain production monitoring tools, troubleshoot performance and stability issues
• Create and maintain automated monitoring and reporting of cloud infrastructure health, performance and cost control
• Monitor cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.
• Develop/change SOP/Knowledge Article review for any new Feature launch or other significant change that may impact support documentation
• Configuration management, review, and governance of Cloud resources, identity and access management (IAM), etc.
• Actively troubleshooting any issues that arise during testing and production, catching and solving issues before launch
• Disaster recovery planning and testing
• Back-up and recovery of cloud-hosted systems
• Troubleshooting and providing technical support service
• Provides Level 2 production support
• Participate in routine on-call rotations
• Ensuring and facilitating knowledge sharing within the department
• Maintain current knowledge of cloud trends developments
• Contribute to the development of cloud standards, best practices and organizational cloud capability
• Research and drive adoption of cloud-native technologies

EDUCATION and/or EXPERIENCE:

• College degree or equivalent management/work experience (At least 4 years), which includes practical experience in Information Technology and IT Security Experience with cloud-based enterprise infrastructure architecture and/or operations required
• Strong understanding of cloud technology
• 3+ years experience - architecting, designing, developing, and implementing cloud solutions
• 2+ years experience -- Experience in designing applications (eg web, client/server, COM+, etc)
• 1+ years experience -- Experience with access federation and identity management
• Understanding of and experience with the five pillars of a well-architected frameworks
• Ability to interface with cloud services and tools from an infrastructure as code perspective
• Awareness of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks
• Knowledge of information security/governance controls
• Experience supporting automation teams using tools such as Terraform, Ansible, Jenkins
• 3+ years experience - infrastructure experience: Monitoring, DNS, DHCP, Backups, and Disaster Recovery
• Experience with and knowledge of RedHat Enterprise Linux / CentOS
• Work within the construct of a platform product team, to understand the technical requirements of our product teams to deliver creative solutions which meet or exceed those needs
• Strong troubleshooting and analytical skills
• Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workspace
• Strong communication and collaboration skills
• Ability to work independently
• Self-motivated
• Ability to set own goals and manage towards them
• Ability to effectively mentor team members/direct reports
• Strong written and oral communication skills
• Strong customer service skills

CERTIFICATES, LICENSES, REGISTRATIONS:

• Associate level Cloud Certification or equivalent preferred

OTHER SKILLS AND ABILITIES: Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Travel may be required; computer literacy in word processing is required. Must be able to use Microsoft Word, Excel, and Outlook.