Cloud Operations Administrator

Choose your next journey with Millennium Trust Company and join a culture that empowers and where you can innovate. You will be celebrated, you will be challenged, and you can aspire to inspire. You are more than a colleague here; you are part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a difference.
Don't meet every single requirement? Here at Millennium, we believe there is NO "PERFECT" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Millennium Trust is the place for you! We look forward to receiving your application! Check out a video on our Company Culture! Millennium Trust Culture
HOW YOU WILL SOAR:
The Cloud Operations Administrator (COA) role is responsible for administration, maintenance and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases. The COA will interface closely with the development teams, client service teams and business leaders to integrate, support and operate infrastructure related to the Platform Architecture within Millennium Trust. Working within a team environment, the COA participates directly in providing hands-on support as well as operational support and training. This individual must be creative, client focused, solutions-driven, organized, and have the ability to thrive in a dynamic environment

• Responsible for all operational activities related to our cloud or on premise server infrastructure, engaging with partners and vendor demands and assisting the architecture and engineering team with delivery of new technology as required
• Implement processes and solutions to enable global server infrastructure to operate effectively and scale reliably
• Deliver operational excellence and continuous improvement activities for Global IT Operations through IT Services Management, process and procedures
• Implement and administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure
• Ensure run books are updated on a regular basis
• Maintain the Microsoft Office365, Azure environments and other cloud providers as required Provide infrastructure problem resolution for various applications throughout the organization
• Performs all duties with a focus on goals of Millennium Trust, which includes risk mitigation
• Support inbound calls/emails and maintain tickets within the issue tracking application related to Infrastructure Support
• Cross-train other team members in order to facilitate coverage
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• Bachelor's Degree in Computer Science or equivalent experience
• Cerfifications: AZ-900
• 1-3 years of applicable experience
• Experience with Cloud Services Azure (preferred), Google or AWS
• Minimum of 3 years of experience with:
• • Windows and/or Linux Operating systems that include supporting in both in virtualized or cloud environments.
  • Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Tables, and Private Endpoints.
  • Applying rule sets in Information Security best practices and ability to apply information security methodology to operating systems, network and databases
  • Scripting languages such as PowerShell, BASH, Terraform, Python, etc.
  • End User Device management tools such as Intune, SCCM, GPOs, etc
• Experience with back-up system and applications
• Ability to work independently with minimal supervision
• Excellent written and verbal communication skills
• Strong analytical skills, follow-up capability, and problem-solving ability
• Ability to conduct research into hardware and software issues and products as required
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers
• Experience working with a ticketing system and internal clients
• Ability to respond to emails and text messages after hours to resolve critical issues
• Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism and trustworthiness
• Strong vendor management skills
• Highly self-motivated and directed
• Experience in a high availability environment preferred
• Knowledge of ITIL/ITSM practices and framework preferred

MILLENNIUM TRUST COMPANY is a rapidly growing, leading financial services company offering specialized retirement and institutional services and recently acquired PayFlex, a consumer directed benefits provider, to create a personalized, holistic approach to financial wellness. To that end,we provide a diversified multi-product business with a holistic focus on financial wellness. Millennium Trust has experienced year-to-year double digit growth and prides itself on its strong, progressive culture.
We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2023 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards.