Cloud Operations Administrator

SonderMind is a VC-backed digital health company redesigning behavioral health through covered and timely access, increased utilization, and data-validated quality outcomes. We are a team of Explorers, Builders, and Change Makers democratizing the complicated world of behavioral healthcare for therapists and clients alike.
How you'll make an impact
This role will be primarily responsible for supporting our production environment and AWS configuration as well as various monitoring and security tools. You will work closely with the DevOps, Architecture and Development Teams to provide advice & solutions in regards to Platform Operations (PaaS). You will also take an active part in our release management and implementation. This includes some after hours time which is done on a rotational basis. In Addition, the Cloud Ops Admin will work to move our Product forward in a fast paced environment.
Success looks like

• Integrated into the team and begin to familiarize with product hosting and deployments.
• Deep understanding of AWS deployed systems, staging environments and key integration points with others Non-AWS Tools.
• Participate in Release Process and Live Deployments.
• Build & deploy new monitoring configurations, alerts and escalation processes
• Work with Leadership to create a well defined numerous operations policies and procedures

What you'll bring with you
Key Competencies

• Quality of Work: Freedom from errors and mistakes, and the ability to consistently meet objectives.
• Collaboration & Teamwork: Team-oriented, seeking to be part of a group whose impact is greater than the sum of its parts.
• Resilience & Adaptability: Ability to navigate a fast-paced, high environment, excelling in the face of ambiguity and frequent change. Effective with limited information or direction
  Tech Savy: Anticipates, experiments with, learns and adopts a broad range of new technologies that enhance organizational outcomes and drive the business forward. Rejects low-impact or fad technologies.

Required Experience

• Minimum 3 years working in an AWS Cloud Ops environment
• Systems Administration experience within AWS & AWS VPCs.
• Experience tuning EC2 instances, S3 Buckets, Elastic Beanstalk and RDS
• Experience setting up monitoring and alerting
• Experience with high security deployments and compliance based controls.
• Knowledge and experience working in SaaS or PaaS Operations.

Preferred Experience

• Experience with HIPAA compliance, or another regulated industry
• Experience with AWS Cloud Infrastructure As Code (IaC) Methodologies.
• Experience with Automation Tools/Scripting and Processes

What we value

• Curious: Seek to understand and pull the thread
• Courageous: Takes action, even when uncomfortable
• Lightful: Assume positive intent in others
• Authentic: Say what you mean, mean what you say, act accordingly
• Bucketworthy: Don't let your bucket leak

Our Benefits
The anticipated salary range for this role is $75,000- $90,000. This role is eligible to participate in our equity incentive plan. Actual title and compensation is commensurate with qualifications and experience.
As a leader in redesigning behavioral health, we are walking the walk with our employee benefits. We want the experience of working at SonderMind to accelerate people's careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their life and work.
Our benefits include:

• A commitment to fostering flexible hybrid work
• A flexible PTO policy with a minimum of three weeks off
• Therapy coverage benefits to ensure our employees have access to the care they need
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA and FSA options
• Eight (8) paid company holidays and a company shut-down during the last week of the year
• Employer-paid disability & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to eight (8) weeks of short-term disability leave
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition )
• 401K retirement plan with 100% matching on up to 4% of base salary

Mental wellness impacts people of every community. At SonderMind, building and supporting a diverse workforce is foundational to our goal to redesign behavioral healthcare to be more approachable and accessible. SonderMind is a committed equal opportunity employer and provides a workplace that will not tolerate discrimination or harassment on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status.
Vaccination Policy: SonderMind requires all employees to be up to date with their COVID vaccination before entering our office space, the SonderMind Studio, or attending in-person meetings or events (including both indoor and outdoor).