Cloud Operations Engineer

The kind of person we are looking for:

We are seeking an Infrastructure Engineer to join our growing team of top technology professionals in our office in Newton to help our migration towards an automation first priority. As part of the IT Operations team, you share responsibility for the design, development, provisioning, installation, configuration, operation, and maintenance of systems hardware and software, as well as related infrastructure environments. Additionally, you will work with software developers, infrastructure administrators, and enterprise architects to plan, implement, and maintain software solutions and systems architecture technologies that run our products and services.

Our company has an open, relaxed, and friendly environment where you’ll get to work with people serious about the work they do, but always appreciate a great sense of humor.  We trust our employees, so you’ll be given a fair amount of latitude with, and ownership for your own time.

The kind of stuff you’ll be doing:

• Contributing to the operational oversight & security of our Paytronix Loyalty Services platform across our on-premise, Amazon Web Services & Azure Cloud environments

• Advancing & extending the capabilities our Paytronix Loyalty Services platform by collaborating with Engineering and Operations teams

• Participating in operational project design reviews, infrastructure implementations & automation efforts

• Assisting with the transformation & implementation of our DevOps processes, frameworks & automation initiatives

• Using your past experience and forward thinking mindset to help grow & scale the Paytronix Loyalty Service platform while maintaining optimal performance and availability

• Participating in technical research and development to enable continuing innovation within the infrastructure

• As a member of our growing operations team, you are expected to serve as a core member of the broader team and assist with operational responsibilities as needed, including:

  • Providing direct support during application and production infrastructure deployments

  • Leveraging automation and configuration tools to install software, updates, OS upgrades, and provision servers

  • Performance of daily system monitoring and operational tasks to ensure the health of our systems

  • Participating in hardware installation, upgrades, and maintenance

  • Providing occasional after-hours response support for application or infrastructure project deployments

• This is an on-call position with an expectation to participate in a 24x7 on-call rotation

The kind of experience you’ll need:

• Familiarity with the theory and practice of Agile, CI/CD and DevOps.

• Enterprise backup/recovery, enterprise storage, and enterprise server solutions

• Familiarity with configuration management tools such as Ansible, Puppet, and Chef

• Demonstrable experience with Cloud platforms, primarily AWS and/or Azure

• Familiarity with infrastructure-as-code, and tools such as Terraform and CloudFormation

• System and application monitoring, such as DataDog, NewRelic, Nagios

• Windows Server and Linux ecosystems, including automation, provisioning, security, and general administration

• Switching, Routing, Firewalls, and SDN in a production environment

• Active Directory and Group Policy Management

• Strong written and oral communication skills, project management skills, and the ability to work independently as well as within a team environment.

The extra stuff that would be nice:

• Demonstrated experience with a scripting language such as PowerShell or Python or other coding experience

• Knowledge of version control solutions such as Git, SVN, TFS, GitHub, BitBucket, or similar

• Knowledge of best practices and IT operations in zero downtime environment

• CI/CD tools such as Jenkins, TeamCity, Octopus

• Docker, and orchestration suites such as Kubernetes, AKS/EKS/GKE

• HashiCorp Vault and Consul, or similar

• Experience with Agile/Scrum development methodology

Benefits:

• Medical -- Choose from 3 Medical Plans (PPO, HMO, and High-Deductible)
• Dental - Select from 2 Dental plans, including adult Orthodontics
• Vision – 1 plan available
• Company paid Life Insurance, Short-Term Disability (STD) and Long-Term Disability (LTD)
• 401K with generous company match; 2-year vesting
• Flexible Spending Account (FSA)
• Health Reimbursement Account (HRA)
• Tuition Reimbursement
• Generous PTO
• One paid charity day