Cloud Operations Engineer

BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cyber security SaaS portfolio.

Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.

The Role:

The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service. A successful Cloud Operations Engineer will have a working understanding of, and be able to, enable processes for delivering solutions via Amazon Web Services (AWS) or Microsoft Azure. 

What You’ll Do:

• Responsible for the day-to-day availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service. 
• Work closely with multiple teams and organizations to ensure the service’s health meets defined SLAs. 
• Troubleshoot and perform the initial triage of failed processes and instances in large-scale distributed systems 
• Evaluate and implement effective solutions for systematically identified and defined problems, threats, and preventive maintenance items. 
• Plan work, identify risks, and provide accurate time estimates of deliverables. 
• Communicate effectively with stakeholders including team leads, managers, and directors. 
• Provide thorough documentation for all work using strong written skills. 
• Follow and implement risk and compliance policies and procedures. 
• Actively contribute in an Agile team to ensure continuous improvement of processes, policies, automation, and self. 
• Continue to develop personally and professionally with internal and extra-curricular training. 

What You’ll Bring:

• BA degree or equivalent work experience in OS and network related. 
• Relevant work experience with Cloud administration and automation. 
• Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets 
• Strong background in technical support and services delivery process. 
• Proven record of strong troubleshooting skills and technical abilities. 
• Linux and Windows Server Systems experience. 

Nice To Have:

• Working knowledge of BeyondTrust products. 
• Azure or AWS certifications. 
• Kubernetes and/or Docker experience.
• Experience with scripting tools such including PowerShell, Azure CLI, Python, Javascript, or similar languages. 
• Familiarity with the Agile software development methodology.
• Problem Solving: Open to a wide range of ideas, will consider both traditional and innovative options. Driven and resolved to ‘fix’, possess a self-belief and confidence in ideas and solutions. 
• Communication Skills: Ability to engage and appreciate the needs of different audiences. Communicates purposefully and able to address small – large sized groups.
• Customer Focus: Capacity to deal with customers in an engaging, professional and courteous way. 
• Interpersonal Skills: Has awareness of the way one comes across to others   
• Analytic: Possesses a systematic and problem-solving style. Logical approach to issues, wary of superficial conclusions, prefer to examine relevant information.  
• Flexibility: Capacity to cope with the unexpected. Appreciate when traditional approaches no longer work and may be due for a review. Recognize the need for re-organization, whether they are a proponent or are on the receiving end of change. 
• Team Orientation: Should be receptive, tolerant and willing to share 

Better Together

Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected.

We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

About Us

BeyondTrust is the worldwide leader in intelligent identity and access security, enabling organizations to protect identities, stop threats, and deliver dynamic access. We are leading the charge in innovating identity-first security and are trusted by 20,000 customers, including 75 of the Fortune 100, plus a global ecosystem of partners.

Learn more at www.beyondtrust.com.