Cloud Operations Engineer (India)

Description
Exabeam is a global cybersecurity leader that delivers AI-driven security operations. High-integrity data ingestion, powerful analytics, and workflow automation power the industry's most advanced self-managed and cloud-native security operations platform for threat detection, investigation, and response (TDIR). With a history of leadership in SIEM and UEBA, and a legacy rooted in AI, Exabeam empowers global security teams to combat cyberthreats, mitigate risk, and streamline security operations. Learn more at www.exabeam.com .
Job Summary

Exabeam is looking to enhance the 24/7 - Production Support team. In this role, you will help improve the response to alerts, manage escalations, triage software/network problems, and be an integral part of the customer's incident response protocol.

Responsibilities:

• Monitor and troubleshoot our client's SaaS platform from initial alerts to incident resolution
• Analyze the impact of incidents and provide customer notifications when appropriate
• Document RCA of incidents; working with other support and engineering teams, as necessary
• Support customer upgrades to newer versions of the products.
• You will work cross-functionally with members of the Customer Success , Cloud Operations & Engineering teams in day-to-day support, maintenance, and troubleshooting to ensure optimal performance of the SaaS platform
• Automation to improve & reduce alerts and eliminate false positives
• You should have a strong passion for Production Support/SRE and running highly resilient/automated systems
• You have 2+ years of experience working in a Global Production Support teams and provide support Cloud systems for large production (customer facing) environments (500+ computing nodes)

Requirements:

• Bachelor's in Computer Science & Engineering or Equivalent
• Minimum 2 years of experience working as a Production Support Engineer.
• Experience with IT monitoring tools like DataDog / Grafana Cloud and alerting tools like Opsgenie
• Experience with Docker, Kafka, Logstash, and Elasticsearch is highly valued as well.
• Familiarity with Linux ( must ), cloud infrastructure and services, and networking.
• Moderate programming skills - Ability to script in any shell/python/ansible
• Experience with incident and alert management, and problem triage.
• Familiarity interfacing at all levels of the company, from customers to support to engineers.
• Excellent organization and communication skills.
• Strong sense of urgency, ownership, and willingness to go above and beyond.

Nice to Have(s):

• Experience in Cyber Security
• ITIL Foundation Certification

Exabeam Total Rewards offers you:
(Subject to applicate eligibility requirements)

• Medical Insurance starts on Day 1
• 50k Maternity Coverage
• Generous PTO and Monthly Thank You Days
• Hybrid Friendly Environments
• Culture Building Initiatives

Bring your Whole Self to Work!
Diversity, equity, and inclusion are at the core of who we are. At Exabeam, we know that diverse perspectives spark innovation, improve creativity, and position our team for success. Creating a culture where all are welcomed, valued, and empowered to achieve their full potential is important to who we are today and in the future. We hire the best of the best and do not discriminate based on race, gender, age, religion, sexual orientation, identity, or other personal factors.
Exabeam is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.
Exabeam and LogRhythm have merged. You can learn more about our cybersecurity powerhouse here .