Cloud Operations Support Associate

Alarm.com is seeking a passionate and talented Cloud Operations Support Associate to join our team.

RESPONSIBILTIES

The Cloud Support Associate’s primary job responsibilities will include:

• Proactively monitoring alerts to ensure 24x7 operations and availability
• Managing service impacting events as they occur in a timely manner
• Triage and/or escalating events and incidents
• Handling trouble calls and working closely with internal teams and external service providers and vendors to resolve service issues
• Reviewing incidents and creating Incident Reports
• 24x7 shift rotation work, including after-hours, weekends and holiday coverage
• Creating and resolving tickets in a ticket repository system
• Responsible for high level notifications
• Ability and eagerness to work with innovative electronic devices. This includes disassembling, reassembling, rewiring, and testing various security related devices.  Training will be provided
• Pre and post activity testing verification
• Writing and editing knowledge base articles

REQUIREMENTS

• A minimum of a High School diploma coupled with 2+ years related experience; OR an Associate’s degree coupled with 1+ year related experience; OR a Bachelor’s degree coupled with 0+ years experience.
• Strong verbal and written communication skills
• Strong analytical skills
• Process-oriented with ability to pay close attention to details
• Ability to work independently with little supervision
• Excellent written/oral communication and interpersonal skills
• Highly motivated, self-starter with ability to operate under minimal supervision
• Basic Computer Knowledge
• Willingness to learn new skills and tools
• A plus if candidate has:
• Associates degree, Bachelors degree or certification
• Any of the following certifications: A+, Security+, and Network+
• Experience with JIRA, Confluence, Salesforce, PagerDuty, Microsoft Office Suite

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
• Work with the latest technologies: You’ll gain exposure to a broad spectrum of IoT, SaaS and M2M technologies including wireless communication, video monitoring, smart home automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and other fun corporate events.

COMPANY INFO
Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com earned the Top Workplace™ award for our employee culture and the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them.

For more information, please visit www.alarm.com.

COMPANY BENEFITS
Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.      

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.

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