Cloud Product Manager - (remote)

EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EIS employs more than 2,700 people worldwide, most now working hybrid or remotely. We are the leader in our field due to our cutting-edge technology, forward-thinking philosophy, and outstanding team. EIS is a company that will motivate you, inspire you, and allow you to grow. Our mission is to transform lives by providing relevant and reliable information when, where, and how people need it. We are looking for bright and creative individuals whose unique differences will allow us to achieve this inclusive mission around the world.

As part of the Cloud Business Office, you'll be helping EBSCO Information Services accelerate into a cloud-first organization. You'll be working across the enterprise to define solutions to help organizations move to and operate effectively at scale in the public cloud. You've got a great team of peer product managers, product owners, architects, and developers to collectively accomplish the mission.

The role requires coordination across our product team, strong partner engagement across the enterprise, and the ability to define new and innovative cloud-first solutions.

What You'll Do

• Contribute a genuine passion and enthusiasm for the product, the customer, and the company mission.
• Interact with enterprise cloud customers to understand and solve their cloud enablement challenges.
• Collaborate with the Cloud Business Office team to craft solutions into suites of products and capabilities.
• Become a subject matter expert in our capabilities.
• Perform gap analysis and anticipate evolving requirements.
• Contribute to the prioritization of work efforts within the cloud enablement organization.
• Represent your customer needs by clearly communicating and supporting ongoing platform engineering efforts.
• Collaborate with software architects to ensure the necessary technical capabilities are in place to build high performing, secure, and extensible software capabilities.
• Drive first-class high-quality outcomes for our customers.
• Analyze, organize, and communicate data-driven insights to inform decisions and recommendations.
• Proactively communicate progress, decisions, impediments, and risks.
• Ensure all products are effectively documented and socialized to the delight of the consumer.
• Work closely and collaboratively with business leaders across the enterprise (e.g. finance, security, CIO).

Who You Are

• Self-Directed, Consensus-Builder, Accountable, Data-Driven, Curious, Collaborative

Essential Criteria

• Bachelor's degree in computer science, computer engineering or information science related field.
• Minimum of 5 years IT experience as a product manager, product owner, architect, or combination.
• Ability to synthesize complex customer problems into a well-defined solutions and capabilities.
• A track record of working with others to deliver effective capabilities and products to solve complex problems.
• Ability to research and self-study to keep technical skills relevant in a highly complex environment.
• Excellent communication skills (verbal, written, and presentation) which recognize audience and communication styles.
• Experience working in an enterprise-class cloud environment (public or private).

Desirable Criteria

• Experience building and operating highly-available products in a public cloud environment - e.g. AWS, Azure, Google.
• Experience creating and maintaining product roadmaps.
• Experience in developing solutions that align services offers for complex migration to the cloud including strategies for migration to the cloud.
• Strong CI/CD/CO fundamentals and experience with tools within the continuous delivery landscape.
• Experience in Developer Experience or Observability areas.
• Willing to speak up and challenge the norm bringing forward ideas on how we can improve offers and overall solutions to drive aggressive cloud adoption.
• Strong ability to make informed decisions on product and prioritizations. Strong ability to build consensus with POs, architects, and developers.
• Experience with releasing, launching, and life-cycling products.
• Experience working in an Agile/Scrum environment.
• Experience with governance at scale, policy as code, and configuration as code.
• Experience working directly with customers.

Target Annual Salary Range: $99,220. - $141,740 . The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position's work location. EBSCO provides a generous benefits program including medical, dental, vision, life and disability insurance, flexible spending accounts, a retirement savings plan, paid parental leave, holidays and paid time off (PTO), as well as tuition reimbursement. View more about EBSCO's benefits here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.