Cloud Renewals Specialist

We offer a flexible working policy that supports the health and well-being of our iManage employees. As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance. Please reach out to learn more. 

Being a Cloud Renewals Specialist at iManage means…

You will join one of our newer teams within the business and have the opportunity to grow with us! You will be working cross-functionally with our Sales, Finance, Cloud Services and Legal teams to retain and grow our customer’s investment in iManage Cloud. You will help us continue to grow our cloud footprint and bring your expertise to a collaborative team.

You have a passion for client satisfaction, problem solving and delivering great outcomes. You have an eye for identifying and communicating potential risks to a team and thrive in a fast-paced dynamic environment. You are motivated by exceeding a quota. You love working with others and engaging with stakeholders both internally and with our clients. You’re ready to #MakeItMeanSomething in a global organization and be a part of a team where your work will help multiple teams achieve success.

iM Responsible For…

• Cloud Renewals: Owning, driving, and managing the renewal process in collaboration with our account team to meet or exceed your goals on-time. Developing and executing win/win negotiation strategies for contract renewal that maximize contract value while protecting and enhancing the customer relationship. Analyzing customer subscription history to accurately build customer quotations.
• Client Engagement: Presenting, pricing, and selling iManage cloud services to your assigned customers and providing focused insight for our clients on the best possible cloud solutions for their firm.
• Pipeline Management: Continuously managing the renewal pipeline and collaborating with the team in weekly/monthly meetings to discuss renewal forecasts, top renewals, and at-risk accounts. Reviewing and interpreting contract conditions by working with our finance and legal teams to ensure all contracts are accurate.
• Cross-functional Collaboration: Working with our Customer Success, Support, Cloud Services, Professional Services, Sales and our leadership team to resolve customer issues and help develop resolution strategies to finalize cloud renewals and help to improve our cloud renewals processes.
• Reporting & Ownership of Confidential Data: Accurately tracking all renewals related activity and information within our internal systems and supporting our finance team with our monthly billing processes. Continuously monitoring, validating, and updating any customer inconsistences across our different software applications. Assisting with the contract creation as well as archiving and maintaining all contractual information in our database.

iM Qualified Because I Have…

• A Bachelor’s degree 
• A fundamental understanding of SaaS product solutions as well as 3 or more years of experience in a sales, account management, finance or renewals role
• Client-facing experience and confidence engaging with clients over phone and email
• Keen attention to detail and excellent recordkeeping skills
• Experience using Salesforce.com and Microsoft Excel to manage, analyze and report customer data and metrics
• Excellent verbal and written communication and presentation skills with the ability to interact with professionals at all levels in an organization (including C-suite leadership)
• The ability to work effectively with a team in a dynamic and changing environment, while taking the initiative, staying organized and motivated, and deliver outstanding quality, and maintaining excellent follow up, is required
• A can-do approach to managing multiple projects simultaneously and the ability to prioritize your workload based on your goals
• The drive to manage and handle any conflicts professionally and see through to resolution by utilizing the resources available to me

Bonus Points If I Have….

• Worked at a SaaS company
• Experience handling Renewals
• Strong mathematical abilities
• Salesforce.com administration experience

Don't meet every qualification listed above? Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment, and encourage everyone to show up as their full authentic selves. We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! 

iM Getting To… 

• Join a supportive, experienced team with an inclusive, encouraging, and vibrant culture. 
• Have flexible work hours that allow me to balance my ‘me time’ with my work commitments. 
• Collaborate in a modern open plan workspace, with a gaming area, free snacks, drinks and regular social events. 
• Focus on impactful work, solving complex, real challenges utilizing the latest technologies and protocols. 
• Own my career path with our internal development framework. Ask us more about this! 
• Learn new skills and earn certifications with access to unlimited courses in LinkedIn Learning. 
• Join an innovative, industry leading SaaS company that is continuing to grow & scale! 

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance, and a 401k Retirement Savings Plan with a company match up to 4%.
• Giving access to HealthJoy, a healthcare concierge service, to help me maximize my health benefits. 
• Granting enhanced leave for expecting parents; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave.
• Providing me with a flexible time off policy to take the time off that I need. Be it for vacation, volunteering, celebrating holidays, spending time with family, or simply taking time to recharge and reset. 
• Caring for my mental health and well-being with multiple company wellness days and free access to the Healthy Minds app for mindfulness, meditation and more. 

About iManage…

iManage is dedicated to Making Knowledge WorkTM. Over one million professionals across 65+ countries rely on our intelligent, cloud-enabled, secure knowledge work platform to uncover and activate the knowledge that exists inside their business content and communications.

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.

So we’re looking for people who love a challenge. People who are happiest when they’re solving problems and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we do things that might appear impossible. How we develop our employees’ strengths and unlock their potential. How we find meaning in everything we do.

Whoever you are, whatever you do, however you work. Make it mean something at iManage.

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Learn more at: www.imanage.com

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/

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