Cloud Sales Development Representative (Remote, EMEA & USA)

You will be a critical part of our new Cloud-focused Sales Development team, responsible for proactively engaging with our Cloud customers to help them achieve success, and handing off the relationship to an Account Executive when appropriate. As a Cloud Sales Development Representative, we'll provide you the tools and resources to be successful - but this isn't the run of the mill SDR role. This position looks like a hybrid customer success, sales and product specialist rolled into one. You'll help develop engagement plans for targeted customers, listen to client's needs, discuss the impact of our technology, and partner with our technical team to highlight all the use cases for Grafana Cloud. 

Responsibilities:

• Build rapport and long-term relationships with Grafana Cloud customers. We grow as they grow.
• Using email, zoom and social media, you will manage the initial customer success / sales process, including responding to inbound leads/tickets, understanding the customer's needs, identifying key client decision-makers, cross-selling opportunities and when is the right time to involve an Account Executive.
• Create and evolve customized email and social media strategies for outreach to prospects
• Track all activities in Salesforce and Outreach.io
• Maintain a solid understanding of competitors, open source ecosystem, and industry trends
• Be comfortable making decisions and working as an autonomous member of a collaborative team
• Work closely with the Self-Service, Growth, Sales Team on support and execution of account strategies.
• Identify key players within an account, researching and obtain business requirements and OKRs

Requirements:

• Located in: United States or Sweden or UK or Germany or France or the Netherlands
• 6+ months of Experience in Technology Sales
• Fluent in Written and Spoken English
• Salesforce or other CRM Experience
• Able to think strategically and tactically

Interview Advice

Let’s be honest - interviewing is not easy. However, we want you to come prepared and succeed. When we interview, we’re trying to determine a couple of things:

• Would you be successful if you were part of our team?
• Will you love working here and be a positive influence on your fellow colleagues?
• Will you grow professionally and personally during your time here?

We’re looking for people who are curious and passionate about technology, so make sure you invest some time in learning about Grafana Labs. Explore our community, the industry we operate in, what we offer, and how we set ourselves apart.

During your interview, you’ll be sharing stories about your current and past roles and experiences. The best way to frame this is with the CARR model: Context, Action, Results, Reflection. This allows you to succinctly share the experiences you’ve gained.

Remember, humility drives learning and we love working with people who are always trying to better themselves. Throughout our interview process, you will receive feedback, and usually directly in the interview. As you move through the interview process, make sure you listen to the feedback you receive and figure out how to incorporate the advice in the next step of the interview.

In the United States, the OTE compensation range for this role is $62,000 - $78,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.