Cloud Services Engineer - Plex

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

Cloud Services Engineer - Plex

In support of our ongoing growth, we are looking for a Cloud Services Engineer to join our Plex Cloud Operations Department and help drive our continuous improvement culture. As a member of our Cloud Services team, you will play a key role in our transformation from monolithic to microservices architecture and adoption of open-source technologies. You will be responsible for supporting the application tier both in the private and public cloud. You will help us improve the reliability and delivery of our products through automation and auto remediation. You will ensure that issues are resolved in an organized manner as quickly and efficiently as possible.

Essential Functions

• Collaborate with other engineering teams to enable them to build our platform and expand it in a consistent and secure fashion
• Respond to application or security incidents alongside engineering, manage incidents to resolution by following established processes and provide root cause analysis
• Design/implement application monitoring and performance metrics/dashboards
• Maintain application automation runbooks
• Automate manual operations tasks and response to issues
• Assist and mentor teams in developing scalable, performant applications
• Provide continuous feedback to Product, Engineering and Cloud Operations team
• Participate in an on-call rotation

Basic Qualifications

• Bachelor's Degree or equivalent years of relevant work experience
• Legal authorization to work in the US is required- we will not sponsor individuals for employment visas, not now or in the future, for this job opening

Preferred Qualifications

• Typically requires 5+ years managing web servers and infrastructure administration experience
• Experience with Operations technologies including the following:
  • Web Servers (IIS 10)
  • Server Operating Systems (Windows Server, Linux)
  • Strong Scripting Knowledge (PowerShell, Bash, Python, nice to have Selenium etc.)
• Public Cloud experience: Microsoft Azure, Amazon Web Services, Google Cloud Platform
• Experience using and managing a variety of open source technologies and cloud services, ideally including the following:
  • Kubernetes supporting enterprise needs: Kubernetes platforms, Docker, Twistlock
  • Infrastructure/Configuration as code: Terraform, Chef, Puppet, or Ansible
• Proven history building automated solutions that enable resiliency and self-healing of applications
• Capability to analyze packet captures and appropriate tools (Wireshark etc.)
• Experience with the following preferred:
  • Knowledge of .Net website functionality
  • Knowledge of Redis
  • Familiarity with external monitoring services like PRTG and Dynatrace
  • Familiarity with Akamai content distribution network or similar services
  • Knowledge of Consul
  • Familiar with OpsGenie
  • Familiar with Prometheus and Alert Manager
  • Load balancer experience (F5 LTM, Azure Load Balancer)

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.