Cloud Software Support Engineer

With electric vehicles (EVs) expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007, ChargePoint has focused solely on EV charging and established a business model that's been validated by more than a decade in business and thousands of customers. As now a public company, we remain focused on broadening our market leadership and building on years of innovation. ChargePoint offers a once-in-a-lifetime chance to build our all-electric future and dominate a trillion-dollar market. 

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.

Discover what it’s like to help build the fueling network of the future - check out our Engineering Blog.

Director of Network Operations

The Software Engineer will work closely with Customer Support and QA and be responsible for the support of ChargePoint tools and services. You will be responsible for triaging software escalations and resolving them in a timely manner. In addition to resolving issues, you will also work with the software development team to understand projects in development, and future releases, and voice customer concerns.

• Support code for web-based applications and identify bugs and shortcomings
• Participate in all phases of development, from design to implementation, testing, and release
• Help trace public-facing bugs and issues via code-review, unit testing, and log analysis
• Triage production issues and help customer support and engineering teams with debugging field issues
• Propose methods of process flow optimization, app enhancements, and reducing ambiguity

• Bachelor's Degree in Computer Science or equivalent
• 3+ years of industry experience
• Strong knowledge in any of the one language – PHP/Java/Python/Golang
• Understanding of IoT architecture and principles
• Exposure to architectural patterns of a large, high-scale web application
• Good understanding of web concepts such as session, cache, cookies, connection pooling
• Working knowledge of relational databases (e.g. MySQL, NoSQL)
• Good communication skills across teams

• Experience with server architectures, web services, and distributed systems
• Experience with Cloud infrastructure and principles
• Linux and shell scripting experience
• Good experience with HTML, CSS, and JavaScript
• Working knowledge of asynchronous processing and a queuing system like RabbitMQ
• Great engineering skills and strong CS fundamentals

USA - Remote

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs, we will contact you directly.

ChargePoint is an equal opportunity employer. 
Applicants only - Recruiting agencies do not contact.

#LI-BB1