Cloud Software Support Engineer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities
L2 Support Engineer is a key role in our dynamic Planning Analytics organization.
This role is working at the forefront of one of IBM’s major growth initiatives – IBM Data & AI.

Based in IBM Poland Krakow Software Lab our fast-paced and diverse Support team provides technical support to our many Cloud and on-premise customers. Do you want to work with and be mentored by true experts who have been in the game since “Business Intelligence” was invented? Want to become an expert yourself? Join us!

This is not an L1/Call Centre role. We are looking for confident and technically astute individuals with a strong desire to work in a second/third level support environment facing challenging technical problems.
Responsibilities:
– Provide L2 technical support to customers utilizing IBM cloud solutions
– Resolve complex issues related to IBM cloud platforms and tools
– Communicate with customers to understand their requirements and deliver appropriate solutions
– Monitor and analyze cloud systems to identify and resolve issues
– Collaborate with internal teams to ensure comprehensive customer support

We offer:

– Exciting opportunities for professional growth in the global IT industry
– Training and mentorship to enhance your technical skills
– Access to extensive learning resources training programs and certifications to fuel your personal and professional development
– Competitive salary
– A vibrant and inclusive work environment that promotes teamwork

If you are ambitious passionate about technology and eager to learn we want to hear from you! Seize this chance to be a part of our team and pave the way to a successful career in cloud technology.

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Required Technical and Professional Expertise
– BSc or MSc in a technical discipline
– Passion for technology and an interest in pursuing a career in the BI domain

To Be Successful In This Role You Should Demonstrate:

– Strong verbal and written communication skills
– Proven skills in solving technical problems and debugging
– An ability to quickly learn new technical skills and concepts. Product training will be provided.
– Interest in a customer-facing role

Preferred Technical and Professional Expertise
– OS systems ( MS Windows desktop and server environments)
– Knowledge or experience with HTTP and/or FTP servers standard Windows desktop applications such as Excel or Access
– An understanding of the Business Intelligence Software
– Familiarity with the concept of relational databases Business Intelligence OLAP cubes and DW
– Knowledge of networks/security concepts (clusters nodes Kerberos LDAP Active Directory SSL SSO)