Cloud Support Administrator

About Us:

Atmosera is full lifecycle cloud technology transformation firm, offering application and data professional services, security & compliance management, Azure operations, and technology training.

Our expertise across applications, data, and the Microsoft Azure platform allows us to accelerate innovation speed, increase operational agility, and vastly improve the return on investment in modern technology and human expertise.

Job Description:

We are seeking a highly motivated and experienced Cloud Administrator to join our Cloud Support Team.

In this role, you will be an escalation point and lead to others technicians in addition to contributing to the excellence of the platform engineering team.

You will be responsible for the overall health and performance of our platform, while also fostering a collaborative and efficient work environment

Responsibilities:

• Networking & Security: Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing.
• Azure Expertise: Need to have Azure 104. Be able to achieve Azure 305 Certification within 90 days :
• Incident Management: Act as an escalation point for technicians, troubleshooting and resolving high-priority incidents following ITIL best practices. Manage service requests according to change management procedures. Monitor, analyze, and resolve incidents for customer infrastructure in Azure. Install, configure, and administer customer systems in Azure. Communicate technical issues and solutions to clients in clear, understandable terms.
• Documentation & Training: Develop, maintain, and train on documentation for standard operating procedures, best practices, and customer-specific runbooks, including automation processes.
• Client Focus: Delivering exceptional client service delivery throughout the service lifecycle
• Interface with other departments to provide client feedback and ensure success.
• Cloud Environment Management: Configure monitoring and alerting on physical and virtual infrastructure. Manage and maintain physical and virtual components (including Atmosera’s management stack). Perform quality assurance checks on migrated and greenfield environments.
• Compliance & Security : Ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST-800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and internal security best practices.
• Technical Skills: Manage and administer Windows & Linux Servers. Configure and administer hypervisors (Hyper-V and VMware).
• On-call Support: Participate in an on-call rotation for escalated support to meet SLAs.
• Infrastructure Automation & Orchestration: Implement automation using scripting languages (PowerShell, Bicep) and CI/CD practices for infrastructure provisioning, configuration management, and deployments. Develop and maintain Infrastructure as Code (IaC) templates using Bicep for repeatable and consistent infrastructure deployments.

Qualifications and Experience:

• Bachelor's degree in a technical field or equivalent experience.
• 3+ years of experience in support administration, specifically with Azure Cloud
• Experience with automation using scripting languages (PowerShell, Bicep) and CI/CD practices.
• Microsoft Azure Architect (AZ 305) certificate required within 90 days.
• Network platforms and firewalls (VPNs, policy management, load balancing, policy-based routing).
• Backup & Recovery: Demonstrated ability to optimize Commvault performance and troubleshoot complex issues
• Hypervisors (Hyper-V, VMware).
• ITIL best practices for incident and problem management.
• Excellent written and verbal communication skills with the ability to present technical information to clients.
• Problem-Solving & Learning: Strong analytical mind with a focus on root-cause analysis, knowledge development, and process creation.
• Ability to work independently and as part of a team

Perks & Benefits:

· Health, vision, dental package including options for 100% paid employee coverage

· 401k with generous matching

· Company paid Life, AD&D, Short- and Long-Term Disability

· Performance-based compensation with bonus potential in addition to salary

· Employee Recognition and Reward Programs

· Community Service Leave

This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local.

Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

All employment is decided on the basis of qualifications, merit, and business need.