Cloud Support Engineer

About MerQube:

Founded in 2019 by visionary leaders from the finance and technology sectors, MerQube pioneers the use of cutting-edge technology to transform not only index creation but also the wider landscape of systematic investing. By harnessing cloud-based architecture and the most advanced index tracking technology available today, MerQube's platform empowers clients to swiftly and efficiently bring their ideas to market.

Position Overview:

We are seeking a highly skilled Python-Oriented Financial Cloud Tech Support Engineer to join our dynamic team. The ideal candidate will have a strong background in Python programming, cloud technologies, and financial systems. This role involves providing technical support, troubleshooting complex issues, and ensuring the smooth operation of our cloud-based financial solutions.

Key Responsibilities:

• Responsible for AMER /E shift (4:00 PM - 12:00 AM IST)
• Provide technical support to clients and internal teams for cloud-based financial applications.
• Troubleshoot and resolve issues related to Python scripts, cloud infrastructure, and financial data processing.
• Monitor system performance and ensure high availability and reliability of financial applications.
• Collaborate with development teams to identify and fix bugs, implement enhancements, and optimize performance.
• Develop and maintain documentation for support processes, troubleshooting guides, and user manuals.
• Assist in the deployment and configuration of cloud-based financial solutions.
• Stay updated with the latest industry trends and technologies to continuously improve support services.
• Participate in on-call rotation to provide 24/7 support coverage.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field.
• 3+ years of experience in technical support, preferably in the financial technology sector.
• Strong proficiency in Python programming and scripting.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Familiarity with financial data and indices, including equities, futures, and options.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a fast-paced, dynamic environment.

Preferred Qualifications:

• Experience with financial data APIs and data processing libraries such as Pandas and NumPy.
• Knowledge of containerization technologies such as Docker and Kubernetes.
• Understanding of database systems, both SQL and NoSQL.
• Familiarity with DevOps practices and tools.

Our Commitment:

At MerQube, we are dedicated to fostering a collaborative, growth-oriented environment for all team members. We prioritize wellness, work-life balance, and offer flexible working arrangements. We celebrate diversity and welcome team members from all backgrounds and experiences.

Benefits:

• Shift differential pay 
• Competitive compensation packages
• Comprehensive benefits including medical, dental, vision, and more.
• Flexible working arrangements, including remote work options.
• Community-first environment fostering strong relationships.
• Emphasis on health, wellness, and work-life balance

 Opportunities for continuous learning, development, and career growth

Our commitment to diversity:

MerQube is committed to building a diverse and inclusive team. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws. If you’re the best person for the job, we want you on board!

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.