Cloud Support Manager

Who we are

DoubleVerify is the leading independent provider of marketing measurement software, data, and analytics that authenticates the quality and effectiveness of digital media for the world's largest brands and media platforms. DV provides media transparency and accountability to deliver the highest level of impression quality for maximum advertising performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best-in-class solutions across the digital ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

Position Overview:

The Cloud Support Operations Manager is an integral part of the Operations (TechOps Support) Team, responsible for ensuring the team's activities focus on monitoring, troubleshooting, and improving the various company’s applications and technologies.

Responsibilities:

• Manage a team that operates and maintains DoubleVerify's applications, servers, and network.
• You will manage projects and ensure we stay on target to accomplish the goal.
• You will work with monitoring solutions to create reports and focus on predictive analysis.
• You will be thrilled at the prospect of building strong relationships with different teams in the company, solving operational issues, and implementing quality improvements.
• Lead, motivate, and support a team within a time-sensitive and demanding environment.
• Actively pursue strategic and operational objectives.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.
• Participation in 24/7/365 on-call rotation.

Requirements:

• ~1 year of Team Lead or Management experience
• 3+ years of Experience working in a role supporting developers/engineer's applications
• 3+ years of Experience with monitoring systems and management tools (ex: Nagios, Splunk, Grafana/Prometheus)
• 3+ years of Experience in an Application Support Role
• Basic understanding of SQL
• 3+ years of Windows/Linux administration skills (IIS and/or Apache configuration)
• 3+ Experience with Kubernetes Kafka
• Familiarity with orchestration and containerization solutions (Docker, Kubernetes)
• Demonstrated ability to adapt quickly, learn new skill sets, and be able to understand operational challenges.
• Strong analytical, problem-solving, negotiation, and organizational skills with a clear focus under pressure.
• Must be proactive with a proven ability to manage multiple tasks simultaneously.
• Resourceful, results-orientated with the ability to get things done and overcome obstacles.
• Excellent interpersonal skills, including relationship building with diverse, global, cross-functional teams.
• Proven ability to troubleshoot and guide the team to solve situations in complex systems.
• 2+ years of Linux environment experience.
• Good knowledge of process automation.

The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
The estimated salary range for this role based on the qualifications set forth in the job description is between [$102,000- $202,000]. This role will also be eligible for bonus/commission (as applicable), equity, and benefits.
The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, and recognize that the person we hire may be more or less experienced than this job description as posted.

Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!