Cloud Systems Engineer

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Role 

Cloud Systems Engineers are responsible for providing support to customers for MicroStrategy Cloud environments and applications. This person dedicates his/her time to resolving customer issues, executing system administration tasks and further growing their MicroStrategy Cloud and Product knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 

We are looking for candidates who are willing to relocate and work from the office in Nagpur.

Responsibilities 

• Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies

• Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development, and production system maintenance 

• Use your strong communication skills to work with MicroStrategy customers to resolve application and infrastructure situations as they arise 

• Perform day to day management of the MicroStrategy Cloud infrastructure including alert monitoring/remediation, change management, incident troubleshooting and resolution. 

• Participate in scheduled and emergency infrastructure maintenance activities 

• Collaborate and communicate effectively with peers, internal application and software development teams 

• Maintain high quality documentation for all related tasks 

• Work in a strong team environment 

Qualifications 

• Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 

• Knowledge of Python, REST API, Java, SQL, HTML, or XML/XSL technologies 

• Experience with RedHat, Amazon Linux, and Windows 

• Minimum of 3 years of IT customer service experience / strong customer focus 

• Minimum of 2 years of experience working with cloud technologies on AWS/Azure 

• Able to support MicroStrategy customers during their working hours between 12:00pm and 9:00pm IST. 

• Strong analytical and troubleshooting skills and experience 

• Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 

• Excellent oral and written English communication skills 

Preferred 

• Cloud Certifications (AWS, Azure, Google Cloud) 

• Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 

Additional Information

• The recruitment process includes online assessments as a necessary first step (English, logic, design) which we send via email - please check your SPAM folder.