Cloud Systems Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview

Central Systems Engineering (CSE) is comprised of a centralized team of highly skilled Systems, software, and electrical Engineers. CSE’s primary responsibility is to support internal and external customers by providing in-depth, technical, system level issue characterization and resolution for ASTRO25 systems, devices, and applications. CSE is also supporting cloud-based applications, including SmartConnect and Cirrus (next generation of ASTRO). The selected candidate will act as a technical liaison between field service teams (SI and MSSs), the technical teams within Illinois (CMSO, CCSi, Upgrade Operations) and development engineering on a day-to-day basis as well as having exposure to our customers and end users. This position is a hybrid role and thus you can based anywhere in the United States, however, there may be occasions (several a year) for in person meetings or lab work in Schaumburg.
CSE also helps integrate complex features that have been or about to be deployed in the field. These features interact with multiple value streams, applications, and devices. CSE also supports demonstrations for new features with internal teams and customers.
Job Description

Scope of Responsibilities/Expectations

• Serve as technical focal point and catalyst for the resolution of system and product
• problems in complex communications and information systems.
• Proactively assist with the characterization of system level issues.
• Provide detailed analysis of system level issues.
• Participate/coordinate with the collection of all necessary box and system diagnostics
• Information to quickly solve system level issues.
• Track and document technical issue activities, status, efforts, and costs.
• Some travel, both domestic and international, to customer locations is not expected to exceed 10%.

Specific Knowledge/Skills:

• Preferred: Working knowledge of basic services such as voice, data, and security or equivalent.
• Preferred: Knowledge of cloud technologies and applications.
• Preferred: Knowledge of cloud technologies troubleshooting using tools such as Kibana and Grafana logs. Ability to review Dashboards of different microservices and learn to deploy changes using pipelines.

Basic Requirements

• Bachelor degree in engineering, physics, or computer science.
• Must be a U.S. Citizen

Travel RequirementsNone
Relocation ProvidedNone
Position TypeNew Grad
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 9 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.