Cloud Technical Account Manager

Introduction
Our Cloud Technical Account Managers help customers transform their IT organizations by assisting them in designing and deploying world-class Cloud Cost Management strategies using Apptio’s cutting-edge suite of Cloud Products and services—ensuring they achieve the maximum value from their investment.

Your Role and Responsibilities

As a Cloud Technical Account Manager (TAM) you’ll be at the heart of our customers’ digital transformation journeys. Acting as a trusted advisor you’ll use your technical expertise to empower clients to achieve their cloud business objectives. Your day-to-day responsibilities include:
• Strategic Advisor: Partner with clients to understand their unique challenges and design tailored cloud solutions that align with their goals.
• Problem Solver: Tackle complex multi-dimensional issues and provide expert-level troubleshooting to ensure seamless delivery.
• Cloud Innovator: Embrace and adopt new technologies and tools staying ahead of trends to provide cutting-edge advice.
• Business Translator: Work closely with business and technical teams to transform requirements into actionable plans that drive immediate value.
• Relationship Builder: Develop and foster strong relationships with stakeholders from technical teams to executives ensuring a shared vision of success.
• Execution Leader: Collaborate with teams to deliver organizational programmatic and technical strategies that meet the clients’ business objectives.

Required Technical and Professional Expertise

• Solid experience in an enterprise-level B2B customer-facing role with responsibility for problem resolution and customer success.
• High-level knowledge of enterprise IT organizational business and technical environments.
• Prior experience in enterprise Software-as-a-Service (SaaS) support or implementation is a plus.
• ITIL or equivalent & project management skills and experience are a plus.
• Excellent communication skills demonstrated by an ability to build relationships and explain complex technical concepts in easy-to-understand terms.
• Strong presentation skills with the ability to communicate effectively over the telephone via web-based presentations and in person.
• Strong analytical skills with excellent attention to detail and problem-solving capabilities.

Preferred Technical and Professional Expertise

• Strong technical expertise in data analysis skills using tools like MS Excel SQL Databricks Python R or similar.
• Skilled at scripting and automating data-related tasks.
• Experience with utilizing REST APIs to interact with SaaS applications.
• Knowledge of Cloud IT infrastructure concepts and FinOps best practices.
• Certifications from AWS Azure GCP or other cloud platforms are a plus.
• Understanding of operational and relational database concepts.