Cloudability Customer Success Manager - Apptio(SaaS)

Introduction
IBM’s Industry Consultants are essential to our clients as they work to reinvent themselves for the future. Join our highly visible and highly skilled team of global consultants as we strive to accelerate sales deliver client engagements and build IBM’s market eminence. If you are a forward-thinker and a curious intellectual we welcome you to apply for your next exciting career challenge!

Your Role and Responsibilities

• Plan execute and track new and existing customers Cloud Savings Program across AWS Azure GCP and other cloud providers.
• Analyze customer business objectives and use the Apptio Cloudability platform to gain insights from reporting dashboards and savings programs.
• Perform analysis and present regular operational reviews to customer & Apptio leadership
• Collaborate with an internal global team to grow a strategically important part of the Apptio business
• Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
• Be the voice of the customer champion and advocate for customer requirements with our Product and Engineering teams

Required Technical and Professional Expertise

• B.S. Computer Science Engineering Finance or equivalent practical experience
• 3+ years experience in a consultant Product specialist or analyst role for medium to large-scale business software implementation projects
• 3+ years of customer account management experience
• Consulting experience is highly desirable
• High-level knowledge of enterprise IT organizational business and technical environments
• ITIL or equivalent & Project management skills and experience a plus

Preferred Technical and Professional Expertise

• Knowledge of public cloud service providers such as AWS Azure and Google
• Infrastructure Operations experience
• Strong to expert skills in data analysis/manipulation
• Hands-on experience with relational databases and data modeling
• Ability to quickly comprehend complex spreadsheets/data to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel).
• Knowledge and application of relational database concepts
• Skilled at working with large data sets (in Excel Access Flat Files) quickly detecting and resolving data-related issues