CloudOps Engineer II

Engineers in this role are responsible for developing processes and applications to deploy, scale, monitor and maintain well architected cloud infrastructure solutions as we establish a significant presence within the SaaS business market. The ideal candidate has a strong desire for excellence, with confidence in their expertise while developing and maintaining in-depth knowledge of product deployment technology and assist product teams to host their products in the Fortra managed cloud environment.

WHAT YOU'LL DO

• Design and implement state-of-the-art technical solutions on cloud infrastructure that address business requirements for scalability, reliability, security, automation, and performance
• Perform operational engineering activities which include platform upgrades, server patching, monitoring, configuration, troubleshooting, and documentation
• Identify, design, and deploy appropriate monitoring/alerting of service events related to performance, scalability, availability, and reliability
• Provide 24/7 support as part of an on-call rotation team that responds to after-hours infrastructure alerts and calls from the application support team requiring infrastructure support.
• Define and maintain critical cloud policies regarding Security, Service Level Agreements, Disaster Recovery, Shared Responsibility, Acceptable Use, Data Retention etc.
• Contribute to cloud strategy discussions, and decisions on overall cloud design and best approach for implementing cloud solutions
• Contribute to Incident and Problem Management best practices in a no blame culture
• Other duties as assigned

QUALIFICATIONS

• Minimum of 3 years of experience operating in a Public Cloud environment (AWS strongly preferred)
• Strong Containerization management experience, operational support and Infrastructure as Code experience required.
• Demonstrated experience supporting Development and Cloud Operations for applications and services
• DevOps Skills
  • Strong understanding of AWS Cloud Operations and Administration experience
  • Experience with secure deployment of infrastructure as code - CloudFormation
  • SCM and CI/CD experience in a DevOps environment (GitHub / Jenkins)
  • Agile work item management (Jira and Jira Service Management)
• SRE Skills
  • Availability, SLA Management and other SRE concepts
  • Observability, Alerting, and On Call / Incident Response (DataDog)
  • Linux Administration experience
  • Automation configuration via Chef and Ruby
  • RPM package building
  • Building secure, cost efficient, high performant infrastructure

• Bonus Skills & Certifications
  • AWS Solutions Architect Associate or equivalent certification
  • Network Engineering experience (cloud-based networks and basic routing and switching)
  • TLS & Code-Signing Certificate Management
  • PCI-DSS and StateRAMP Compliance Experience
  • Security awareness as it relates to cloud infrastructure best practices
  • LDAP user administration

Work Schedule: Fortra offers a remote and flexible work environment. To ensure we uphold our core value of being helpful, this position requires availability during regular business hours within the local time zone of the job posting. To learn more about this specific role's schedule or shift requirements, please inquire with your recruiter directly at the time of contact.

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