CLX Advocate, Fire & Theft

Not your everyday company
Lemonade completely reinvented how insurance works. As a customer-centric tech company, we created an insurance experience that is smart, instant, and delightful.
At Lemonade, you'll be working with a group of like-minded makers, who get a kick out of moving fast and delivering great products. We surround ourselves with some of the smartest, most motivated, creative people who are filled with positive energy and good karma.
Unlike most publicly traded companies, we're nimble and efficient. We take pride in the fact that we still think and operate like a startup. We don't care much about titles and hierarchy and instead focus on innovation, bold moves, and challenging the status quo.
We're built as a lean, data-driven organization that relies on a common understating of objectives and goals to provide teams with autonomy and ownership. We don't like spending our days in meetings and we skip committees altogether. At Lemonade, there's no such thing as going over someone's head. We have zero tolerance for bureaucracy, office politics, and lean-back personalities.
As a Public Benefit Corporation and a certified B-Corp, we deliver environmental and social impact using our products and tech. Through our Giveback program, we partner with organizations such as the ACLU, New Story, The Humane Society, Malala Fund, American Red Cross, 360.org, charity: water, and dozens of others, and have donated millions towards reforestation, education, animal rights, LGBTQ+ causes, access to water, and more.
Awarded 'best workplace'
Best Workplace and Best-Led Company by Inc. Magazine
High 4.4 rating on Glassdoor ⭐️
Our Founders listed among Glassdoor's Top CEOs
"World Changing" by Fast Company
Recognized as a World Changing Idea by Fast Company Magazine
Ranked #1 Home insurance in America
Won best renters and homeowners insurance in America by US News, and others
Best Pet Insurance in America
Rated "Best Overall Pet Insurance" by Better Homes & Gardens
Rated 4.9 ⭐ on the Apple App Store
Among the highest rated apps of all time
What you're applying for
We're looking for an experienced and empathetic claims professional to help us settle complex theft, fire, and other first party car losses quickly and efficiently.
As an essential part of the Car insurance team at Lemonade, you'll work closely with policyholders, vendors, and internal customers to quickly find a resolution to complex car claims. You'll collaborate with cross-functional teams, such as Underwriting and SIU, to assess risk and investigate losses-all while providing a best-in-class customer experience.
This role will be situated within Metromile, an insurer recently acquired and brought into the Lemonade family.
**Unfortunately, we cannot consider applicants from these locations: Colorado, California, Montana, Hawaii, New Mexico and Puerto Rico**
What you'll do

• Investigate and resolve auto claims-including fire, theft, vandalism, and other complex first-party losses-while maintaining a high level of customer service
• Interpret policy contracts and identify how coverage applies to a particular loss
• Accurately document files to include all key claims activities
• Resolve internal and external customer inquiries
• Ensure our customers receive a world-class customer experience

What you'll need

• 4+ years of auto claim experience
• Experience required with auto complex liability, fire & theft, and/or SIU
• Experience using Guidewire ClaimCenter
• Comfortable articulating yourself on the phone as well as via email
• Analytical mindset and strong investigative and problem-solving skills
• Desire to work in a unique, dynamic and fast paced startup environment
• Comfortable with advanced investigative tools (ISO, Accurint, TLO, etc.)
• Licensed as a Property & Casualty Adjuster in your resident state - preferred

Things to know...
Lemonade is an equal opportunity employer committed to diversity and inclusivity. We never discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require reasonable accommodations due to religious beliefs, pregnancy, or disabilities, let us know at any time.