CNI Analyst

About us

National Grid is hiring a CNI Analyst for our Critical National Infrastructure team located in Melville, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

National Grid's US Critical National Infrastructure (CNI) department currently provides IT support services for Energy Management Systems (EMS), Outage Management Systems (OMS), and Gas Management System (GMS) applications that drive the company's operations

This is a position within National Grid US CNI Infrastructure whose primary responsibility is to provide technical support for hardware and applications. This Individual will be responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, operating systems, software, and related infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and security requirements.

Key Accountabilities

• Gather information, define, and resolve issues or outages that occur within the infrastructure, in a timely fashion
• Maintain security patching on all Windows, RHEL operating systems, and appliances in the infrastructure, within required time frames
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, and key processes. Reviewing system and application logs and verifying completion of scheduled jobs such as backups
• Install, configure, manage, and maintain a variety of software, physical and virtual hardware
• Maintain and manage all facets of Active Directory domain, including but not limited to Group Policy, DFSR, Active Directory Sites and Replicators as well as MS DNS and DHCP
• Perform periodic performance reporting of hardware to support capacity planning
• Responsible for backup and recovery of all devices using Net Vault, participation in Disaster Recovery exercises
• Provide technical support for both hardware and software issues users encounter
• Works with vendors as needed to resolve issues with appliances and server hardware and software
• Participates in 24x7 on call rotation, providing application and hardware support

Qualifications

• Degree or certification in IT discipline and at least three (3) years technical server support preferred
• Good understanding of best practices for managing and maintaining operating systems, software, and security within a network
• Proven experience as a System Administrator, Systems Analyst, or similar role is required
• Degree or certification in IT discipline and at least three (3) years technical server support preferred
• Resourceful, willingness to research and attend training to build knowledge/understanding of implemented technologies to provide a wide range of support capabilities
• VMWare configuration, datastore configuration, support and patching highly desired
• Windows 10 and Windows Server 2016/2019/2022 in depth knowledge
• Operating System and Application vulnerability patching tool experience (for example: WSUS, IBM BigFix)
• System backup tool experience (for example: Net Vault)
• Ability to meet pressured deadlines, time constraints and periodic requirements
• Willing to participate in a 24x7 on-call rotation, provide scheduled off-hours support as needed

More Information

Salary

$87,000 - $105,000 a year

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.