COBRA Client Manager

Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a COBRA Client Manager in our Fort Worth, TX office.

Position Summary: The position is responsible for the day-to-day operations of the COBRA Department. This includes daily support and administration of the plan, client disbursements, and client reports. The COBRA Client Manager is also responsible for ensuring the highest quality of service, which meets or exceeds the expectations of our clients.

Essential Tasks:

• Proactive client communication
• Manage an established book of business
• Answer client (employee, former employee, and dependents) COBRA and State Continuation questions (calls, voice mails, emails, etc.) as timely as possible, preferably within 4 business hours
• Communicate with clients, carriers, and Higginbotham staff regarding the status of enrollments, eligibility, payments, implementations, website training, open enrollment, and renewals
• High volume data entry and use of spreadsheets: processing enrollments and written correspondence with high level of accuracy
• Reports eligibility as needed to account management, clients, or carriers
• Assists in resolving issues for clients and participants. This may entail interacting with account management teams to resolve eligibility issues and other identified issues.
• Upon issue resolution, enters or changes data in the system to reflect current and correct information. Ensures all notes are documented appropriately, and then provides that resolution timely.
• Maintain knowledge of Federal COBRA regulations and keep clients aware of changes
• Ensure strict compliance with all COBRA and HIPAA requirements
• Other tasks as assigned

Specific Knowledge, Skills, and Abilities:

• Excellent verbal and written communication skills
• Must be proficient in Microsoft Word, Excel, and PowerPoint
• Understand COBRA requirements, SPDs, and benefit summaries
• Ability to multitask and lead projects to a successful closure
• Possess strong interpersonal and proactive troubleshooting skills
• Utilize excellent organizational and time management skills
• Provide superior customer service to internal and external customers
• Ability to work independently, assess situations quickly, and make logical and appropriate decisions
• Bilingual is a plus

Experience and Education

• 1+ years in COBRA/business/industry experience is required
• Project Management Experience is preferred

Physical Requirements:

• Repeated use of sight to read documents and computer screens
• Repeated use of hearing and speech to communicate on telephone and in person
• Repetitive hand movements, such as keyboarding, writing, 10-key