Colleague Tech- Senior Endpoint Engineer

• Performs system review, infrastructure design and builds, and maintenance and support activities for the colleague technology landscape. This includes operational support and patching of systems after business hours as required.
• Researches, advocates for, implements, and documents “best in class” approaches to managing and delivering the technology provided by the Colleague Technology Engineering team.
• Perform administrative tasks, assist with other department activities as needed, and performs additional duties and responsibilities as assigned.
• Works with cross functional teams to identify operational procedures and best practices in accordance with endpoint configuration management strategy.
• Thoroughly document processes, procedures, and technical references for activities performed and systems managed.
• Perform routine reviews of systems and software to determine accurate inventory, utilization and adequacy for demand, and compliance with current hardware and software regulations and requirements. Optimize and automate routine processes wherever possible.
• Technical growth and development.

Must-Have*

• Minimum of 5+ years of experience as Systems Engineer in design, analysis, configuration and maintenance of complex systems software solutions, based on a thorough knowledge of systems engineering and programming concepts and techniques

Skills and Knowledge

• Experience working in high security/compliance environments like healthcare, government, defense, and/or banking
• Active Directory, Group Policy, and their use for managing user and computer objects
• Wired and wireless networking technologies, topologies, and basic networking concepts such as DHCP, DNS, IP Addressing, Subnets, and VLANs
• PowerShell or other scripting proficiency
• Experience with Microsoft Azure Active Directory and Office 365
• Ability to shift priorities and manage change with a positive outcome
• Provide outstanding client service, meet high quality standards for services and meet or exceed client expectations. Proactive in seeking innovative ways in which to help others
• Strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills
• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team
• Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation
• High attention to detail, outstanding organizational skills, and the ability to manage time effectively
• Position also requires the ability to work under pressure to meet strict deadlines, effectively prioritize multiple tasks
• EpE - Microsoft Endpoint Manager Configuration Manager, Intune, Autopilot, Jamf, and their use for managing features, settings, and configurations of Windows, Office, and third-party applications
• EpE - Windows 10 Enterprise/Mac OS X operating system features, settings, and installation
• EpE - Windows 10/MacOS security hardening and compliance
• EpE - Disk Encryption - Bitlocker
• EpE - BIOS/UEFI functions and configuration
• EpE - Computer hardware configurations and their impacts on performance
• EpE - Azure Virtual Desktop + Nerdio
• EpE - Microsoft Windows 10 Single and Multisession OS
• EpE - Intune Mobile Device Management for iOS with Apple Business Manager and Android for Enterprise
• ProE - Microsoft Exchange, Azure Active Directory, AD Connect, and General Office 365
• ProE - Messaging archiving, retention, and eDiscovery
• ProE - Proofpoint
• ProE - Microsoft Teams, Cisco WebEx, and Zoom
• ProE - Microsoft SharePoint 2013+, Microsoft SharePoint Online, Microsoft OneDrive for Business
• ProE - ShareGate Migration Tool
• ProE - InfoPath Forms and Microsoft Power Platform
• ProE - Development operations and deployment cycles
• ProE - General HTML/Web development skills
• ProE - Microsoft SQL experience a plus