Collection Manager

Develop and strengthen our financial processesThe opportunity: 

We are looking for a remarkably driven Senior Collections Manager to join our Accounts Receivable (A/R) department operations. The ideal candidate is a driven individual who is able to prioritize the workflow with a focus on supporting daily operations and setting high standards for exceptional customer service. The candidate will be expected to: lead a global collections team, maximize cash flow, and minimize Days Sales Outstanding (DSO) and overdue balances. The individual should possess strong attention to detail and problem solving skills, ability to effectively communicate with external and internal customers, be the point of escalation, own process improvement projects, liaise with other regions and enforce a Corporate Collection policy.

You will:

• Oversee day-to-day activities and support all Collections and Client account investigation processes
• Liaise with the Credit Team with ultimate escalation of credit situations with external and internal customers
• Works on client account assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
• Manage the allocation of requests, bring resolution to complex client issues and manage first level escalations, while maintaining high standards for accuracy, timeliness, and professionalism
• Serve as a support person for Collection Specialists by answering questions/concerns 
• Field general A/R and /A/P questions for clients and assist in research and resolution of payment issues
• Lead weekly meetings with Business Leaders regarding status of open receivables
• Develop appropriate contacts within the Flexport Client Solutions Management team to help drive collections and identify dispute information related to past-due accounts
• Monitor workflows and metrics for the Collections team on a daily basis; review and report out A/R aging insights for each office
• Guiding the Collection Team's workflow and task prioritization
• Identify ways to streamline processes and work as part of the team to implement solutions
• Partner with the Direct Manager to develop Standard Operating Procedures and document A/R policies and internal controls
• Support training and development of A/R team members, specifically during onboarding phase
• Perform Finance and Accounting related month-end close processes

You should have:  

• 5+ years of finance/accounting experience in the area of B2B Collections 
• Previous experience managing external stakeholder relationships is required
• Bachelor’s degree in Finance, Accounting, or relevant field
• Self-starter mindset and proactive, able to operate with a high level of autonomy
• Strong attention to detail, professional communication (both written and verbal), and excellent follow-through skills
• Ability to adapt to rapid changes typical of a start-up
• Experience identifying and driving improvements to processes by engaging with different functions throughout the company
• Advanced Excel Skills 
• Demonstrated communication skills in cross-functional environment with proven ability to influence and negotiate
• Experience with ERP systems, NetSuite preferred
• A "compliance first" attitude to keep our regulators happy and enthusiastic about Flexport since we operate in a heavily regulated industry.

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success.