Collection Specialist
Job Description
- Contact customers 91+ days past due via phone, mail, and email correspondence to bring delinquent accounts current
- Answer questions regarding balances owing or billing disputes, negotiating to secure payments, and setting up payment arrangements
- Follow Culligan’s collection guidelines and timelines for contacting, sending initial letters, equipment removal letters and final demand letters
- Detail all customer interactions in Culligan’s database
- Responsible for closing accounts, writing account balances off to a 3rd party collection agency
- High school diploma or equivalent;
- Strong skills in various PC-based software packages such as Word, Excel, Access, Outlook, etc.
- Ability to effectively prioritize work and meet deadlines; highly-organized and capable of handling a number of important tasks simultaneously.
- Excellent written and verbal communication skills
- Two + years of collections experience, including conciliation court filing and bankruptcy claim filing.
- Career advancement through training and development
- Competitive base pay, plus commission and quarterly/annual employee incentives
- Zero deductible medical plans
- Dental and vision
- Wellness Program with incentives
- 401K with employer match
- Tuition reimbursement and scholarship opportunities
- Paid time off and paid holidays
- Career advancement through training and development
- Work -life balance: Monday-Friday 8AM-4:30PM
Date Posted
12/14/2022
Views
8
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