Collection Specialist - Accounts Receivable

Position Title: Bilingual Collections Agent

Language (s): All applicants must speak fluent English. Any other language is a plus

Contract Type: Labor / Indefinite Terms

Equip. required: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

Job Start Date: Immediate

Location: Remote

Country: Colombia

Hours: 8:00 AM to 5:00 PM US CST Monday to Friday

Flexible schedule based on business needs

Reports to: Collections Supervisor/Manager

Company Overview

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, with headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA, and Asia providing services into over 190 countries for our clients.

Job Description

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

Essential Duties and Responsibilities include the following:

- Make and receive contacts via telephone, email and chat for assigned accounts

- Use advanced call structures and techniques

- Investigate reasons for non-payment/return

- Negotiates resolution

- Verify return/payment terms, funding sources and process condition

- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc

- Manages a portfolio of accounts to promote efficiency within standards

- Utilize concise notes/updates in corporate/client databases

- Research cases to find viable contact sources when information provided is not current

- Build business cases to support payment/return/write-off decisions

- Track daily metrics and performance to attain required goals

- Demonstrate behaviors reflecting our policies

- Maintain a positive customer relationship

- Exceed standards expressed by the client

Our ideal candidate will possess the following:

- Ability to work a flexible schedule

- Native or fluent speaker of other languages, apart from English, is a plus

- Proficient in Microsoft Office and other industry software

- Knowledge of ERP (SAP, Oracle)

- Ability to build rapport, ask questions, listen and redirect the conversations

- Ability to overcome objections, analyze responses and negotiate resolutions

- Work independently and as part of a team to achieve required metrics and standards

- Solid time management skills

- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance

- Ability to adapt to new business opportunities, challenges and client demands

- Excellent verbal and written communication skills

- Ability to learn and grow with our organization

- Great analytical, critical thinking and problem-solving abilities

Qualifications

1+ years of collections experience

Preferred Order to Cash experience

Experience with an automated telephone dialing system and collections database

Associate's degree in business preferred

Must be detail oriented, with the ability to work independently.